Cisco Cisco E-Mail Manager Unity Integration Option Wartungshandbuch

Administering Agents

This chapter explains the tasks you must be familiar with when setting up agents for your Unified
CCE contact center.

This chapter contains the following topics:

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How to Administer Agents

This section provides detailed instructions about administering agents:

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Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.0(1)