Cisco Cisco E-Mail Manager Unity Integration Option Installationsanleitung
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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
1
Introduction
This document describes the proper procedures for upgrading Cisco Intelligent
Contact Routing (ICR) and Cisco Intelligent Contact Management (ICM)
software systems.
Contact Routing (ICR) and Cisco Intelligent Contact Management (ICM)
software systems.
provides the upgrade migration paths covered in this
guide.
For addition information, refer to the Software Requirements section of the
appropriate Upgrade Planning chapter of this guide.
appropriate Upgrade Planning chapter of this guide.
Table 1-1
Upgrade Migration Paths
From
To
ICR/ICM
Windows
OS
MS SQL
ICM
Widows
OS
MS SQL
ICR 4.1.5
Windows
NT SP6a
NT SP6a
SQL 6.5
SP5a
SP5a
ICM 4.6.2
Windows
NT SP6a or
Windows
2000 SP3
NT SP6a or
Windows
2000 SP3
SQL 7.0
SP3/4
SP3/4
ICM 4.5.1
Windows
NT SP6a
NT SP6a
SQL 6.5
SP5a
SP5a
ICM 4.6.2
Windows
NT SP6a or
Windows
2000 SP3
NT SP6a or
Windows
2000 SP3
SQL 7.0
SP3/4
SP3/4
ICM 4.6.2
Windows
2000 SP3
2000 SP3
SQL 7.0
SP3/4
SP3/4
ICM 5.0
Windows
2000 SP3
2000 SP3
SQL 7.0 SP
3/4 or SQL
2000 SP3
3/4 or SQL
2000 SP3