Cisco Cisco E-Mail Manager Unity Integration Option Installationsanleitung
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Installing and Configuring Unified IP IVR for Unified
SCCE
SCCE
This section describes how to install and configure Unified IP IVR for Unified SCCE.
This chapter contains the following topics:
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About Unified IP IVR
Unified IP IVR provides Interactive Voice Response (IVR) and queuing capability in the Unified
SCCE system. Cisco Unified IP IVR is a multichannel (voice/data/Web) IP-enabled Interactive
Voice Response solution that provides an open, extensible, and feature-rich foundation for the
creation and delivery of IVR solutions using Internet technology. In addition to handling
SCCE system. Cisco Unified IP IVR is a multichannel (voice/data/Web) IP-enabled Interactive
Voice Response solution that provides an open, extensible, and feature-rich foundation for the
creation and delivery of IVR solutions using Internet technology. In addition to handling
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
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Chapter 7