Cisco Cisco IP Contact Center Release 4.6.1 Installationsanleitung

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All-in-One installs the Unified SCCE Central Controller, Agent/IVR Controller,
Administration features, and WebView Reporting.

Note: All-in-Ones are not supported in a production environment.

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Central Controller installs the Unified SCCE Central Controller only.

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Central Controller + Agent/IVR Controller installs the Unified SCCE Central Controller and
Agent/IVR Controller.

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Multichannel Controller installs the Unified SCCE Multichannel Controller which provides
a communication link between the Central Controller and any multichannel applications,
which are currently not available.

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Outbound Controller installs the Unified SCCE Outbound Controller which provides outbound
dialing capability for the Outbound Option add-on. You do not have to install the standalone
Outbound Controller to get Outbound Dialer functionality. You can enable Outbound on the
Agent/IVR Controller later.

If you choose Administration & WebView Reporting, All-in-One, Central Controller, and/or
Central Controller + Agent/IVR Controller, the Microsoft .NET Framework 3.5 will install
automatically (if not already installed)--it is required by the new Service Account Manager.
The .NET Framework can take up to 15 minutes to install. You will probably be required to
reboot afterwards. Click Next.

The Service Account Management screen appears with two options: Installer Creates Service
Accounts and User Manages Service Accounts

If you choose the first option, the installer takes care of creating the service accounts and
passwords silently. If you choose the second, you are later presented with a screen to manage
service accounts.

Note: If the Central Controller is the machine type, this step follows step 8.

At the Setup Type screen, specify whether this machine will be: simplexed or side A of a
duplexed deployment, OR side B of a duplexed deployment.

Optionally, at the Security Hardening screen, decide whether or not you want to apply security
hardening. If you have installed SQL Server 2005, two check boxes appear on the screen. The
first box is for Operating System security hardening and the second is for SQL 2005 security
hardening. They are both checked by default. Uncheck one or both if you do not want security
hardening. If you have not installed SQL 2005, the second check box does not appear.

Note: Security hardening applies Cisco recommended hardening settings to your server, including
settings for encryption, IPSec, NAT, and firewall configuration. See the Security Best Practices
Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted  for more information on
Unified SCCE Enterprise security hardening.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)