Cisco Cisco IPCC Web Option Technische Referenzen

AgentDeskSettingsID

A unique identifier for the agent desk settings.

int

PK, NOT NULL

EnterpriseName

An enterprise name for the agent desk settings that 
is unique within the enterprise.

varchar(32)

AK1, NOT 
NULL

Description

Additional information about the desk settings.

varchar(255)

NULL

AvailAfterIncoming

Indicates whether to automatically consider the 
agent available after handling an incoming call: 

Y = Yes, consider agent available.
N = No, do not consider agent available.

char(1)

NOT NULL

AvailAfterOutgoing

Indicates whether to automatically consider the 
agent available after handling an outbound call: 

Y = Yes, consider agent available.
N = No, do not consider agent available.

char(1)

NOT NULL

WrapupDataIncomingMode

Indicates whether the agent is allowed or required to 
enter wrap-up data after an inbound call: 

0 = Required
1 = Optional
2 = Not allowed

int

NOT NULL

WrapupDataOutgoingMode

Indicates whether the agent is allowed or required to 
enter wrap-up data after an outbound call:

0 = Required
1 = Optional
2 = Not allowed

char(1)

NOT NULL

AutoAnswerEnabled

Indicates whether calls to the agent are 
automatically answered: 

Y = Yes, calls automatically answered.
N = No, calls are not automatically answered.

char(1)

NOT NULL

IdleReasonRequired

Indicates whether the agent must enter a reason 
before entering the Idle state: 

Y = Yes, agent must enter a reason.
N = No, agent does not need to enter a reason.

char(1)

NOT NULL

LogoutNonActivityTime

Number of seconds on non-activity at the desktop 
after which the ICM software automatically logs out 
the agent.

int

NULL

LogoutReasonRequired

Indicates whether the agent must enter a reason 
before logging out: 

Y = Yes, agent must enter a reason.
N = No, agent does not need to enter a reason.

char(1)

NOT NULL