Cisco Cisco IPCC Web Option Technische Referenzen

SupervisorCallsAllowed

Indicates whether the agent can initiate supervisor 
assisted calls: 

Y = Yes, agent can initiate calls.
N = No, agent cannot initiate calls.

char(1)

NOT NULL

SupervisorAssistCallMethod

Indicates whether IPCC will create a consultative 
call or a blind conference call for the supervisor 
assistance request: 

0 = Consultative call
1 = Blind conference call

int

NULL

EmergencyCallMethod

Indicates whether IPCC will create a consultative 
call or a blind conference call for an emergency call 
request:

0 = Consultative call
1 = Blind conference call

int

NULL

AutoRecordOnEmergency

Specifies whether to automatically record or not 
record when an emergency call request started:

0 = Do not automatically record
1 = Automatically record

int

NULL

RecordingMode

(For future use.) Specifies whether the call request 
will be routed through the CallManager PIM. The 
default is 0, which means that call requests do not 
get routed through the CallManager PIM.

int

NULL

WorkModeTimer

Specifies the auto wrap-up time out. The default 
value is 0 (auto wrap-up is disabled).

int

NULL

RingNoAnswerDialedNumberID

Provides the dialed number identifier for the new 
re-route destination in case of a ring-no-answer.

int

NULL

AgentToAgentCallsAllowed

Indicates whether calls to other agents are allowed: 

Y = Yes, calls to other agents are allowed.
N = No, calls to other agents are not allowed.

char(1)

NOT NULL

OutboundAccessInternational

Indicates whether the agent can initiate international 
calls: 

Y = Yes, agent can initiate calls.
N = No, agent cannot initiate calls.

char(1)

NOT NULL

OutboundAccessPublicNet

Indicates whether the agent can initiate calls 
through the public network: 

Y = Yes, agent can initiate calls.
N = No, agent cannot initiate calls.

char(1)

NOT NULL

OutboundAccessPrivateNet

Indicates whether the agent can initiate calls 
through the private network: 

Y = Yes, agent can initiate calls.
N = No, agent cannot initiate calls.

char(1)

NOT NULL