Cisco Cisco Administrative Workstation Technische Referenzen

PeripheralCallType

Type of call reported by the peripheral. Valid 
settings for this field are:

1 = ACD In. In ICM (VRU PG), all calls are of 
this type; in

IPCC (Call Manager PG), 

generally indicates that this ai a post-route 
request.

2 = Pre-Route ACD In. In IPCC, indicates call 
was routed to this destination so the Call 
manager PG has routing information to 
associate with the call (router call key, call 
context).

3 = Pre-Route Direct Agent. Does not apply to 
IPCC.

4 = Transfer In. In IPCC, indicates the call was 
transferred from another agent or device. The 
name value is misleading because it is used for 
calls trnasferred in or out.)

5 = Overflow In. Does not apply to IPCC.

6 = Other In. In IPCC, used for inbound cals 
that do not have route information/call 
contenxt associated. Indicates that call did not 
come from and agent on the same peripheral.

7 = Auto Out. Does not apply to IPCC.

8 = Agent Out . Does not apply to IPCC.

9 = Out. In IPCC, indicates call was placed 
outside the Call Manager cluster or that a 
network reached event was received.

10 = Agent Inside 

11 = Offered.

Does not apply to IPCC. 

12 = Consult

13 = Consult Offered.

14 = Consult Conference. Does not apply to 
IPCC. 

15 = Conference .

16 = Unmonitored. Does not apply to IPCC.

17 = Preview. Does not apply to IPCC. 

18 = Reserve. Does not apply to IPCC.

19 = Supervisor Assist.

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