Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Cisco Agent Desktop User Guide
10
September 2011
Logging in Using Agent Desktop
You can log in using Agent Desktop as a local agent or as a mobile agent. A local agent
uses Agent Desktop within the contact center. A mobile agent uses Cisco Unified
Mobile Agent to connect to Agent Desktop via any kind of phone (including a cell
phone) from outside the contact center. For instructions about logging in, see the
appropriate section below.
uses Agent Desktop within the contact center. A mobile agent uses Cisco Unified
Mobile Agent to connect to Agent Desktop via any kind of phone (including a cell
phone) from outside the contact center. For instructions about logging in, see the
appropriate section below.
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Logging in as a Local Agent
NOTE: If you are using Cisco IP Communicator as your phone, you
must start IP Communicator before you log in using Agent Desktop.
must start IP Communicator before you log in using Agent Desktop.
To log in as a local agent:
1. Choose Start > Programs > Cisco > Desktop > Agent. The Agent Login window
appears.
NOTE: The Agent Login window prompts for either your name or your
ID, depending on the method that your CAD administrator configured
(
ID, depending on the method that your CAD administrator configured
(
Figure 2
).
Figure 2.
Agent Login window