Cisco Cisco Agent Desktop 8.0 Installationsanleitung
Backup and Restore (BARS)
February 21, 2013
119
InstallRestoreDB <user> <password> <server> <instance> <port>
<authtype> "<backup path>" "<script path>"
<authtype> "<backup path>" "<script path>"
Where
NOTE: You must include every argument in the command, even if that
argument is blank (indicated by a pair of quotation marks: ““).
argument is blank (indicated by a pair of quotation marks: ““).
4. Press Enter. The recording metadata is restored to the specified database.
CDBRTool Utility
The CDBRTool utility backs up the following data:
■
Desktop Administrator configuration settings (excluding reason codes and
personnel configuration, which are managed in Unified ICM)
personnel configuration, which are managed in Unified ICM)
■
Supervisor Desktop metadata
■
Agent Desktop preferences and personal phone books
■
audio recordings
Use CDBRTool to back up configuration data when upgrading CAD to a newer version,
or to create a safety backup file of your CAD configuration.
or to create a safety backup file of your CAD configuration.
Argument
Description
authtype
The type of authentication used (SQL or NT)
backup path
Location of backup (must be on a local drive)
instance
The database instance name
password
Password to access the database (can be
blank for NT authentication)
blank for NT authentication)
port
Port used to access the database (enter -1 to
use the default SQL port)
use the default SQL port)
script path
Location of the folder in which the BackupDB
utility is located
utility is located
server
Hostname or IP address of the server hosting
the database, or, if the database is on the local
machine, the local loopback IP address of
127.0.0.1
the database, or, if the database is on the local
machine, the local loopback IP address of
127.0.0.1
user
Username with access to the database (can be
blank for NT authentication)
blank for NT authentication)