Samsung 12.5kg Top Loading Washer, Activ Dualwash Benutzerhandbuch

36  English

Tr

ouble

shoo

ting

Troubleshooting

Problem

Action

Fills with the wrong 
temperature water.

•  Fully open both water taps.
•  Make sure the temperature selection is correct.
•  Make sure the hoses are connected to the correct water taps. 

Flush water lines.

•  Disconnect the hoses and clean the screens. The hose filter 

screens may be clogged.

•  While the washing machine fills, the water temperature may 

change as the automatic temperature control feature checks 
incoming water temperature. This is normal.

•  While the washing machine fills, you may notice just hot and/

or just cold water going through the dispenser when cold or 
warm temperatures are selected. 
This is a normal function of the automatic temperature 
control feature as the washing machine determines the water 
temperature.

Door (Lid) locked or 
will not open.

•  While the washing machine is operating, press or tap Start/

Pause to stop the washing machine.

•  It may take a few moments for the door lock mechanism to 

disengage.

Does not drain and/
or spin.

•  Check the fuse or reset the circuit breaker.
•  Make sure the electrical voltage is normal.
•  Make sure the washing machine is plugged in.
•  Make sure the drain hose is pointed downward. (Natural drain 

models only)

•  Make sure the drain hose is not clogged.
•  Make sure the drain hose is not kinked.
•  Straighten the drain hose. If there is a drain restriction, call for 

service.

•  Close the door, and press or tap Start/Pause. For your safety, 

the washing machine will not spin unless the door is closed.

Load is wet at the end 
of the cycle.

•  Use the High or Extra High spin speed. (Applicable model 

only)

•  Use high efficiency (HE) detergent to reduce oversudsing.
•  Load is too small. Small loads (one or two items) may become 

unbalanced and not spin completely.

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2015-01-27     11:58:05