Samsung Camera NX1 Body Benutzerhandbuch

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Appendix > 
Before contacting a service center
Situation
Suggested remedies
The memory card has 
an error
• 
Turn off the camera, and then turn it on again.
• 
Remove the memory card, and then insert it 
again.
• 
Format the memory card.
Your computer does 
not recognize an 
SDXC or UHS-I/UHS-II 
memory card
SDXC memory cards use the exFAT file system. 
To use SDXC memory cards or UHS-I/UHS-II 
memory cards that are formatted with the exFAT 
file system on a Windows XP computer, download 
and update the exFAT file system driver from the 
Microsoft website.
Your TV or computer 
cannot display photos 
and videos that are 
stored on an SDXC or 
UHS-I/UHS-II memory 
card
SDXC memory cards use the exFAT file system. 
To use SDXC memory cards or UHS-I/UHS-II 
memory cards that are formatted with the exFAT 
file system, ensure that the external device is 
compatible with the exFAT file system before 
connecting the camera to the device.
Cannot display files
If you change the name of a file, your camera may 
not play the file (the name of the file should meet 
the DCF standard). If you encounter this situation, 
display files on your computer.
Situation
Suggested remedies
The photo is blurry
• 
Ensure that the focus option you set is suitable 
for the kind of shot you are capturing.
• 
Use a tripod to prevent your camera from 
shaking.
• 
Ensure that the lens is clean. If not, clean the 
lens. (p. 203)
The colors in the 
photo do not match 
the actual scene
An incorrect White Balance can create unrealistic 
color. Select the proper White Balance option to 
suit the light source. (p. 94)
The photo is too 
bright or too dark.
Your photo is overexposed or underexposed.
• 
Adjust the aperture value or the shutter speed.
• 
Adjust the ISO sensitivity. (p. 91)
• 
Turn the flash off or on. (p. 116)
• 
Adjust the exposure value. (p. 126)
Photos are distorted
Minor distortion can occur when you use this 
camera with a wide angle lens that enables 
shooting at a wide angle of view. This is normal, 
and is not a malfunction.
Horizontal lines 
appear on the photo
This may occur when the subject is illuminated 
by a fluorescent or mercury-vapor light source. 
Select a slow shutter speed.