Apricorn EZ Bus DTS Benutzerhandbuch

Seite von 36
The Leader in Personal Storage
8
5. CONTACTING TECHNICAL SUPPORT
Apricorn provides the following helpful resources for you:
1.  Hardware Installation Section of the User’s Guide.
.  Apricorn’s Website (http://www.apricorn.com)
This gives you the ability to check for up-to-date information.
.  Email us at support@apricorn.com.
.  Or call the Technical Support Department at 1-800-58-58.
Apricorn’s Technical Support Specialists are available from 8:00 a.m. to 
5:00 p.m., Pacific Time from Monday through Friday.
RMA POLICY
An RMA (Return Merchandise Authorization) tracking number must be issued by 
Apricorn.  If you need to return or replace your EZ Bus DTS, Apricorn requires that 
you perform the following steps:
1.  Simply call Apricorn’s technical support department with your EZ Bus DTS part 
number and a description of the problem(s) you are experiencing.
2.  If the Apricorn representative finds cause for a return, they will issue an RMA 
number.  Please write this number down.
.  Fill out an RMA authorization form with your package. The RMA form is available 
on-line at
 http://www.apricorn.com/support/rma.php.
.  Please  send  the  prepaid  package  to  the  following  address,  make  sure  the 
RMA# is written on the exterior of the package:
 
Apricorn
 
RMA#: __________
 
12191 Kirkham Road
 
Poway, CA  92064
The purchaser shall be responsible for any loss or damage to the returned product 
until it is received by Apricorn.  Purchaser should consider obtaining insurance with 
respect to shipping the product.