HP color laserjet 9500mfp Benutzerhandbuch
NOTE
To verify that the firmware update succeeded, print a new configuration page from the
control panel and verify that the firmware date code on the configuration page has changed.
Troubleshooting a firmware update
The following table lists the causes and results of possible interruptions to the firmware update.
Table 2-6
Troubleshooting a firmware update
Cause
Result
The job was cancelled from the control panel.
No update has occurred.
A break in the I/O stream occurred during send (for
example, the parallel cable was removed).
example, the parallel cable was removed).
No update has occurred.
A power cycle occurred during the RECEIVING UPGRADE
process.
process.
No update has occurred.
A power cycle occurred during the PERFORMING
UPGRADE process.
UPGRADE process.
No update has occurred. Resend the update through a
parallel port.
parallel port.
A power cycle occurred during the INITIALIZING process.
The update has been completed.
Print jobs that are sent to the product while an update is in process do not interrupt the update.
The following table lists possible reasons for the failure of a remote firmware update and the
corrective action required for each situation.
corrective action required for each situation.
Table 2-7
Troubleshooting a firmware update failure
Reason for firmware update failure
Corrective action
The .RFU file is corrupted.
The product recognizes that the file is corrupted and rejects the update.
Download the file again and send the new file to the product. Download the file
from
Download the file again and send the new file to the product. Download the file
from
.
The wrong product is contained in
the .RFU file.
the .RFU file.
The product recognizes the printer mismatch and rejects the update. Download
the correct file and send it to the product. Download the file from
the correct file and send it to the product. Download the file from
.
The upgrade was interrupted.
A flash hardware failure occurred.
Although it is extremely unlikely, the product might have a hardware failure. Call
technical support to address the problem (see the flyer that came with the
product for a local telephone support list).
technical support to address the problem (see the flyer that came with the
product for a local telephone support list).
NOTE
All HP LaserJet products leave the factory with the most recent firmware version
installed. If a remote firmware update fails, the .RFU file must be sent over a parallel port
connection.
connection.
Printing print-ready documents from a command line
Documents in the following file formats can be printed by using a command line. That is, they do not
need to be opened in a software program that supports the file format (such as the Adobe Acrobat or
need to be opened in a software program that supports the file format (such as the Adobe Acrobat or
Technology background information
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