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For more information on Microsoft ActiveSync, refer to 
Chapter 2, “Using ActiveSync.”

I cannot connect 
to my computer 
using the USB 
Synchronization 
Cable.

• Be sure you have installed Microsoft ActiveSync 3.7 or 

higher on your host computer before connecting your 
iPAQ Pocket PC to it.

• Be sure your iPAQ Pocket PC is connected to the USB 

Synchronization Cable, and that the sync cable is 
connected to your computer.

• Be sure you are running Microsoft Windows 98SE, Me, 

2000, or XP and that you have installed Microsoft 
ActiveSync 3.7 or a later version on your computer.

I connected my 
iPAQ Pocket PC 
before installing 
Microsoft 
ActiveSync.

1. Disconnect the USB Synchronization Cable from your 

computer.

2. If you have Windows 98SE, Me, 2000, or XP, uninstall 

the USB record.

3. Install Microsoft ActiveSync 3.7 or higher.

4. Reconnect the iPAQ Pocket PC USB Synchronization 

Cable.

Microsoft 
ActiveSync 
cannot locate my 
iPAQ Pocket PC 
when 
I synchronize.

• Be sure the device is on.
• Be sure all cables are securely connected.
• Remove your iPAQ Pocket PC from the USB 

Synchronization Cable, power on the unit by pressing the 
Power button, and connect it back to the USB 
Synchronization Cable.

• Reset the device by using the stylus to lightly press the 

Reset button on the back of the unit.

• Check Connection Settings in ActiveSync on your 

personal computer to ensure the communications port 
you are using is active.