HP laserjet 3390, 3392 all-in-one Servicehandbuch
Problem
Cause
Solution
specifications in the HP LaserJet Printer
Family Print Media Guide.
Family Print Media Guide.
If toner smears appear on the leading
edge of the paper, the media guides are
dirty, or debris has accumulated in the
print path.
edge of the paper, the media guides are
dirty, or debris has accumulated in the
print path.
Clean the media guides and the paper
path. See
path. See
The print cartridge might be low. If you
are using a non-HP print cartridge, no
messages appear on the all-in-one
control panel or in the HP ToolboxFX.
are using a non-HP print cartridge, no
messages appear on the all-in-one
control panel or in the HP ToolboxFX.
Replace the print cartridge. See
The fuser temperature might be too low. In the printer driver, make sure the
appropriate media type is selected.
The toner smears easily when touched.
The all-in-one is not set to print on the
type of media on which you want to print.
type of media on which you want to print.
In the printer driver, select the Paper tab
and set Type is to match the type of
media on which you are printing. Print
speed might be slower if you are using
heavy paper.
and set Type is to match the type of
media on which you are printing. Print
speed might be slower if you are using
heavy paper.
The media might not meet
HP specifications.
HP specifications.
Use media that meets HP specifications.
Make sure that the media meets
specifications in the HP LaserJet Printer
Family Print Media Guide.
Make sure that the media meets
specifications in the HP LaserJet Printer
Family Print Media Guide.
The paper path might need to be
cleaned.
cleaned.
Clean the all-in-one. See
The power source might be defective.
Plug the all-in-one directly into an ac
outlet instead of into a power strip.
outlet instead of into a power strip.
The print cartridge might be low. If you
are using a non-HP print cartridge, no
messages appear on the all-in-one
control panel or in the HP ToolboxFX.
are using a non-HP print cartridge, no
messages appear on the all-in-one
control panel or in the HP ToolboxFX.
Replace the print cartridge. See
Marks repeatedly appear at even
intervals on the page.
intervals on the page.
The all-in-one is not set to print on the
type of media on which you want to print.
type of media on which you want to print.
In the printer driver, make sure that the
appropriate media type is selected. Print
speed might be slower if you are using
heavy paper.
appropriate media type is selected. Print
speed might be slower if you are using
heavy paper.
Internal parts might have toner on them. The problem typically corrects itself after
a few more pages.
The paper path might need to be
cleaned.
cleaned.
Clean the all-in-one. See
The print cartridge might be damaged.
If a repetitive mark occurs at the same
spot on the page, install a new HP print
cartridge. See
spot on the page, install a new HP print
cartridge. See
The printed page contains misformed
characters.
characters.
The media might not meet
HP specifications.
HP specifications.
Use a different paper, such as high-
quality paper that is intended for laser
printers.
quality paper that is intended for laser
printers.
If characters are incorrectly formed so
that they produce a wavy effect, the laser
scanner might need replacing.
that they produce a wavy effect, the laser
scanner might need replacing.
Verify that the problem also occurs on
the Configuration page. If so, replace the
laser/scanner. See
the Configuration page. If so, replace the
laser/scanner. See
.
ENWW
Print problems
219