Canon PIXMA Pro9000 Anleitung Für Quick Setup

Troubleshooting

Eleven flashes

Automatic print 
head alignment 
failed/The Page 
Size setting does 
not match the size 
of the paper loaded 
in the printer

When performing Automatic Print Head Alignment 
Possible causes are as follows:
z Letter-sized paper is not loaded on the Auto Sheet Feeder.

Press the RESUME/CANCEL button on the printer to clear the error, then load 
two sheets of Letter-sized plain paper in the Auto Sheet Feeder. 
Automatic print head alignment cannot be performed using paper from the 
Front Tray. For automatic print head alignment, always load paper in the Auto 
Sheet Feeder.

z Print Head nozzles are clogged.

Press the RESUME/CANCEL button on the printer to clear the error, and then 
print out the nozzle check pattern to examine the print head condition. 
See 

“Printing the Nozzle Check Pattern” 

on page 46 for information on how to 

print a nozzle check pattern.

z The Paper Output Slot has been exposed to a strong light source preventing 

correct print head alignment. 
Press the RESUME/CANCEL button to clear the error and move the printer to a 
darker location.

After carrying out the above measures, if the problem continues after aligning the 
Print Head again, press the RESUME/CANCEL button to clear the error, and then 
perform manual print head alignment. For details on manual print head alignment, 
refer to “Aligning the Print Head” in the 

User’s Guide.

When printing the nozzle check pattern or performing Manual Print Head 
Alignment
Other than Letter-sized paper is loaded.
Press the RESUME/CANCEL button on the printer to clear the error, and load Letter-
sized plain paper in the Auto Sheet Feeder. Then try performing again.
When performing an ordinary print job 
Press the RESUME/CANCEL button on the printer to clear the error. Then check the 
Page Size setting in the Page Setup tab (Windows) or the Page Setup dialog box 
(Macintosh) in the printer driver and load paper that is the same size as the setting 
and try printing again.
If this error occurs even when the paper loaded in the printer is the same as the 
setting, set the printer driver not to detect the width of the paper.
See 

“Error Regarding the Width of Paper” 

on page 78.

Twelve flashes

The paper is not 
loaded correctly in 
the Front Tray

Press the RESUME/CANCEL button on the printer to clear the error, and then load 
the paper correctly in the Front Tray according to the procedure described in 

“Loading Paper in the Front Tray” 

on page 10 and try printing again.

Thirteen Flashes

Ink level cannot be 
detected

The remaining ink level cannot be correctly detected.
Replace the ink tank and close the Top Cover.
Printing with an ink tank that was once empty may damage the printer.
If you want to continue printing in this condition, you need to release the function 
for detecting the remaining ink level. Press and hold the RESUME/CANCEL button 
for at least 5 seconds, and then release it.
*

With this operation, releasing the function for detecting the remaining ink level 
is memorized. Please be advised that Canon shall not be liable for any printer 
malfunction or damage caused by refilled ink tanks.

Fourteen flashes

The ink tank cannot 
be recognized

The ink tank may not be compatible with this printer (The lamp on the ink tank is 
off). 
Install the appropriate ink tank. 
See 

“Replacing an Ink Tank” 

on page 36.

Fifteen flashes

The ink tank cannot 
be recognized

Ink tank errors have occurred (The lamp on the ink tank is off). 
Replace the ink tank.
See 

“Replacing an Ink Tank” 

on page 36.

ALARM (orange) lamp is lit

The printer is not ready to feed paper from the Front Tray yet. Load the paper 
correctly in the Front Tray according to the procedure described in 

“Loading Paper 

in the Front Tray” 

on page 10 and press the RESUME/CANCEL button on the 

printer.