FIC mb02 Servicehandbuch
Appendix B: FIC RMA PROCEDURE
CSD Service Agreement
Document: CSD_AGMT.doc
Edition: 2.2
Page 10 of 18
1. Ship RMA product under the agreement of RMA service.
2. Provide the Invoice or Packing List along with the shipment
or before the shipment and fax the Bill of Landing to FIC.
Customer send
the Product
and Document
to FIC
the Product
and Document
to FIC
1. Customer must ship out defect products in two weeks after
getting RMA No. from FIC, otherwise the RMA No. will be cancelled.
2. Please make sure to include the optional parts such as FDD, HDD, Cards,
Motherboards, Cables, Power Supply when returning system.
3. FIC assume no responsibility and hereby specifically disclaim all liability for
any loss or damage that may occur during transit.
1. Inform customer of receiving.
2. Check the descriptions which on the RMA Request Form,
Invoice, and Packing List with the returned product.
FIC
If the Product received from Customer was found to be different
from that indicated on the RMA Request Form, Invoice or
Packing List, no matter in part or totality, the Product actually
received and counted by FIC shall prevail.
Packing List, no matter in part or totality, the Product actually
received and counted by FIC shall prevail.
Once receiving the returned products, FIC will check if there is
an authorized RMA No. with the products, if product
problems are under FIC‘s warranty, if there is any discrepancy
between documents and returned products, and if the period of
warranty has expired.
problems are under FIC‘s warranty, if there is any discrepancy
between documents and returned products, and if the period of
warranty has expired.
FIC
1. Any Products not sold by FIC that is sent to FIC for repairing or replacing
shall be rejected. The above rejected product will be returned to Customer
at Customer’s cost and risk.
at Customer’s cost and risk.
2. If the Serial No. or Bar Codes or MFG. Codes of the products are destroyed,
altered or otherwise rendered illegible, the products shall be judged to be not
under Warranty.
under Warranty.
8. SERVICE
CHARGE?
A quotation will be issued for repair service if any expense is
ascribed to the customer.
FIC
1. Customer will be notified with a service quotation in the event that FIC
determines that the repairs are not covered by FIC warranty. FIC will send
back the defect items without any repair/ replacement if there is not any
confirmation from customer on the charged service within 10 working days
of customer's receipt of the service quotation.
back the defect items without any repair/ replacement if there is not any
confirmation from customer on the charged service within 10 working days
of customer's receipt of the service quotation.
2. FIC disclaims liability for any shipping charges for non-warranty repairs, all
of which must be prepaid by the customers.
Confirm a delivery date to customer.
FIC
FIC will complete the repair within 14 working days after receiving the returned
products under the normal return quantity.
products under the normal return quantity.
Inform Customer of the delivery information.
FIC
Insurance and Freight fee for returning the Goods back to Customer will be
charged to FIC‘s account.
Inform FIC when the repaired product has been received.
Customer
The Warranty Period shall be for three months after any warranty service or the
rest of the life of the original warranty period, depending on whichever is
longer.
rest of the life of the original warranty period, depending on whichever is
longer.
CLOSE
RMA close
FIC
FIC will keep a repair record and report including defective phenomenon and
reasons.
reasons.
5. SEND BACK
THE PRODUCT
6. RECEIVE
RETURNED
PRODUCT
7. VERIFY
RELEVANT
INFORMATION
9. REPAIR
COMPLETED
10. DELIVER
REPAIRED
PRODUCT
11. RECEIVE
REPAIRED
PRODUCT
PDF created with FinePrint pdfFactory trial version