FIC mb02 Servicehandbuch

CSD Service Agreement 

 

 

 

 

 

 

 

 Document: CSD_AGMT.doc 

Edition: 2.2 

 

 

 

 

 

 

 

 

            Page 9 of 18  

 
 

 

Once there is any product found defective which occurring 
from a normal and reasonable use of the products, a RMA 
request then to be submitted.  

Customer 

For returning Non Warranty Products, Out of Warranty Products or Defect 

due to customer‘s responsibility, there will be parts/service charge to 
customer. We suggest customer take the unnecessary delivery cost into 
account before returning the product for repair. 

 

1. Find out the problems and S/N, Bar Code or MFG. Code 

and check the warranty expired date as well as valid 
warranty items.  

 
2. Fill out the RMA Request Form and send it to FIC. 

 
3. For returning finished Product of Notebook PC, or 

Docking Station, Customer should describe the 
details of the Product in RMA request form. 

Customer send 
the request by fax 
or e-mail to FIC 

1. Customer must specify the Serial No., MFG. Code or Bar Code and state 

the symptoms obviously on the RMA request form to see if the product is 
eligible for the warranty repair/replacement.  

 
2. For the return request of HDD, LCD, and FDD, the brand Bar Code (or 

manufacture‘s S/N when Bar Code does not exist) and the capacity model 
of HDD must be specified on the Request Form.  

 

2.  

CONFIRM  

  RMA 

 

FIC will check with Customer whether the product is 
necessary to be returned & allowed to be returned or not. 
 

FIC & Customer 

RMA No. will not be issued for any unaccepted request due to an insufficient 

information or  not being eligible for a repair/ replacement.  

’s cost and risk. 

 
 
 

 Once the RMA request is approved, FIC will issue an 

authorized RMA No. to customer for returning the products. 

 

FIC 

1. FIC will issue an RMA number after validating the returned request.  

 
2. No RMA number will be released for those requests not being authorized. 
  

 
 
 
 
 
 
 
 

1. Pack the returning Product separately by the RMA No. 
 
2. Pack the returning Product with proper packing & 

protection. 

 
3. Prepare the Shipping Documents and arrange the shipping 

schedule. 

Customer 

 
1. RMA No. must be displayed on the cartons and invoice.  

 
2. Customer is responsible for paying the Insurance and Freight for returning 

the Goods back to FIC. 

l The returned product must be insured against damage and 

 

 

 

1. SUBMIT 

  RMA  

  REQUEST 

3. RELEASE  

RMA# 

 

4. READY  

TO  

SHIP

 

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