cortech datalog 3 Benutzerhandbuch
Datalog 3 User Manual - Page 57 of 66
CORTECH DEVELOPMENTS LTD
Modem Support
Cortech Developments offer a technical support service for the Datalog 3 system via modem
connection.
connection.
If the option for support has been requested, the Datalog 3 installation will include an internal modem
and a copy of PCAnywhere communication software to provide the online support functions.
and a copy of PCAnywhere communication software to provide the online support functions.
For security purposes the online connection is initiated from the Datalog 3 system and it is not possible
for anyone to dial in without arranging it with the system operator.
for anyone to dial in without arranging it with the system operator.
When the support is arranged, a phone number will be provided which will have to be entered by the
operator.
operator.
To initiate modem support:
1.
From the Main screen click ‘Log on’
The menu panel displays.
2.
Select ‘System’ ! ‘Modem Support’.
Or
Click the ‘Modem Support’ button (button with the telephone icon)
Click the ‘Modem Support’ button (button with the telephone icon)
A confirmation dialog box displays.
3.
Click the ‘OK’ button.
After a few seconds, a ‘PCAnywhere Waiting’ dialog box displays.
4.
Enter the phone number to contact Cortech remote support.
If the phone line is an extension of the internal phone system the number may have to be preceded
with 9, (that is nine followed by a comma then the phone number)
with 9, (that is nine followed by a comma then the phone number)
5.
Click ‘OK’
The modem in the PC should then dial out and the connection made.