Fujitsu image scanner fi-5950 Benutzerhandbuch

AP-1

■ Troubleshooting checklist

Scanner does not turn on.

Have you pushed the power button on 

the front of the scanner?

Push the power button.

Have you pushed the main power switch 

at the back of the scanner?

Push the Main power switch of the scanner. Then 

push the power button.

Is the AC power cable properly con-

nected to the scanner?

Correctly connect the AC power able to the scan-

ner adapter. 
Disconnect the AC power cable, then connect it 

again.
If this does not restore the power supply, contact 

the store where you purchased the scanner or an 

authorized FUJITSU scanner service provider.

Scanning does not start.

Are documents loaded correctly on the 

hopper?

Load documents correctly on the hopper.

Is the ADF closed completely?

Close the ADF completely.

Is the USB cable or SCSI cable properly 

connected?

Correctly connect the cable. (When a USB hub is 

used, check the hub's power supply.)

(When using the SCSI interface) Is SCSI 

ID set correctly? 

Set SCSI ID correctly by SCSI ID switch on rear 

of scanner.

Does the Function Number Display indi-

cate an alarm or an error?

When the Function Number Display indicates an 

alarm or an error, refer to the "6. SOLVING 

COMMON PROBLEMS" in the fi-5950 Opera-
tor’s Guide for removing the alarm or the error.

Does the alarm state remain displayed 
even after the scanner has been turned 

off and back on again?

Turn off and on the power button.
If this does not eliminate the alarm state, contact 

the store where you purchased the scanner or an 

authorized FUJITSU scanner service provider.

Vertical lines appear in the 

scanned image.

Is the glass dirty?

Clean the glass following the instructions in the fi-

5950 Operator's Guide "4. DAILY CARE".

The scanned image shifts or 

is distorted.

Are the documents loaded correctly?

Load the documents correctly.

Quality of generated image 

is unsatisfactory. 

Are the glass or sheet guides (Black/

White reference area) clean?

Clean the dirty locations.

Multifeed* frequently 

occurs.

*"Multifeed" is a phenome-

non when two or more 
sheets of paper are fed 

simultaneously into the 
scanner. 

Do the documents satisfy the "Docu-

ment Quality" and the "Multifeed Detec-
tion Conditions" in the chapter 7 of the 

fi-5950 Operator’s Guide?

Scan the documents that satisfy the "Document 

Quality" and the "Multifeed Detection Condi-
tions" in the chapter 7 of the fi-5950 Operator’s 

Guide.

Are the documents set properly in the 

hopper?

Fan the documents before scanning. Correctly 

align the document stack and load them on the 
hopper. Refer to "2.6 Loading Documents on the 

Hopper" in the fi-5950 Operator’s Guide for 

details.

Is the document stack loaded on the hop-

per thicker than 50mm (2 inch)?

Reduce the number of sheets in the document 

stack to 50 mm (2 inch) thick or less.

Are the Brake roller, the  Separator 

roller or the Pad dirty?

Clean the Brake roller, the Separator roller or the 

Pad. Refer to the fi-5950 Operator's Guide  "4. 
DAILY CARE".

Are the Brake roller, the Separator roller 
or the Pad worn out?

Replace the Brake roller, Separator roller or the 
Pad. Refer to the fi-5950 Operator's Guide "5. 

REPLACEMENT OF CONSUMABLES".

Have you set the Paper Thickness on the 

Operator panel?

Set the Paper Thickness thicker.

Refer to