Panasonic S-ICX Handbuch

S-ICX-5.0-520 (ACD 4.0)

S-ICX (International) issued October 2000

  iii

.............................................................. 1

Configuration ................................................................................................................  1

Specifications................................................................................................................  2

Basic Service Flow .......................................................................................................  3

ACD Call Handling Program ........................................................................................  4

Selecting Program Processing ..............................................................................  4

Programming by Commands .................................................................................  6

Transfer Destination Voice Number ....................................................................  12

................................................................................ 13

Common Supervisor Menu Operations ....................................................................  13

Activating Supervisor Menu .................................................................................  13

Common Supervisor Customisation Operations ...............................................  14

Supervisor Customisation .........................................................................................  14

Direct Incoming Call Setting.................................................................................  15

Transferring Incoming Call Setting......................................................................  17

DID Call Setting......................................................................................................  19

Ext. Group Call Setting .........................................................................................  21

Changing Supervisor IDs and User Information Recording ID .........................  23

Setting Agent IDs...................................................................................................  24

Confirming Agent IDs............................................................................................  26

Setting Service Flow Details.................................................................................  26

Supervisor Monitoring................................................................................................  28

Traffic Information.................................................................................................  29

Waiting Calls ..........................................................................................................  30

Agent Status ..........................................................................................................  30

MIS Report Features ...................................................................................................  32

MIS Report Outline ................................................................................................  32