EASE Simulation Inc. WI-916 Benutzerhandbuch
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RETURNING A PRODUCT? WARRANTY CLAIM?
CALL CUSTOMER SERVICE AT 888-366-3273
If you need to return a product for any reason, please call us. If the product you ordered did not meet
your needs, we want to know about it! Your satisfaction is very important to us, and your feedback
helps us improve our products and our services. EASE will gladly accept merchandise returns and
will replace the product or refund your money at your option. All returns should be made within 30
days of date of invoice. If you have a problem after that, please refer to the Limited Warranty.
In order to facilitate our Return processing or Warranty Claim processing:
your needs, we want to know about it! Your satisfaction is very important to us, and your feedback
helps us improve our products and our services. EASE will gladly accept merchandise returns and
will replace the product or refund your money at your option. All returns should be made within 30
days of date of invoice. If you have a problem after that, please refer to the Limited Warranty.
In order to facilitate our Return processing or Warranty Claim processing:
• Please call Customer Service to obtain a Return Merchandise Authorization Number (RMA #).
• All returns should be made within 30 days of date of invoice and be accompanied by a completed
Return Merchandise Form.
• All Warranty Claims should be accompanied by a completed Warranty claim Form and proof of
purchase.
• Return by UPS ground whenever possible. Ship freight prepaid. COD’s are not accepted.
• Return merchandise in original packaging and in resaleable condition. Each package must be
identified with the proper RMA number.
• Please note that parts returned due to customer error may be subject to a 15% restocking charge
and that “Special Order Items” are not returnable.
Returned Merchandise Authorization (RMA) Guidelines
When an RMA has been opened and the number issued, EASE must be notified if, for any reason,
the defective material will not be returned within 30 days, for domestic RMA's and 45 days for
international RMA's, from the initial request date. Materials not returned within the specific period
will be invoiced at the full list price.
Damaged Materials
If material arrives and packaging appears to have damage, do not refuse shipment. Note damage on
Carrier's Documentation when signing for product. It is important to keep the shipping carton,
packing material and parts intact. Test the product. If the unit fails, contact EASE Customer
Support immediately to initiate a claim.
How to reach EASE
• Customer Service is available at 888-366-3273 from 9:00 am to 6:00 PM Eastern Standard Time.
Please have your sales order or invoice number available when you call.
• By Telephone: 570-465-9060.
• By Fax: 570-465-9061
• By Mail: EASE Diagnostics State Route 492 Box 3011, New Milford, PA 18834
• By e-mail info@obd2.com. Our website is located at www.obd2.com