EASE Simulation Inc. WI-916 Benutzerhandbuch

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Our websites are located at 

www.obd2.com

.  Check out our site for information about the 

EASE OBD II Scan Tool and other EASE products and details on product accessories and 
software upgrades.  
 
If you have questions about the use of this product, first check the relevant portion of the Users 
Manual, the EASE Scan Tool Software Help System or refer to the EASE website.  If you can 
not find the answer in these places, call our Technical support line at 570-465-9062.  This 
support line is answered Monday through Friday from 9:00 am to 6:00 PM Eastern Standard 
time.  At other times, please leave a message and the call will be returned.  Also, you can e-mail 
your questions or comments to techsupport@obd2.com. 
 
BEFORE YOU CALL  : Have your computer turned on and the following information 
available: 

•  Your name and address 

•  The product name and model number. 

•  Software version number. 

•  Software serial number. 

•  Your computer make, model and CPU speed. 

•  Amount of RAM in your system. 

•  Type and capacity of the hard drive. 

•  Graphics adapter and monitor type. 

•  Printer make and model. 

•  List of any other software or adapter cards presently installed in your  system. 

•  Windows versions numbers. 

•  The error message identification number and description. 

•  List of the steps you took to lead you to the problem.