MilDef Crete Inc. RT9 Benutzerhandbuch
Chapter Eight - 54
Maintenance & Service
RMA Service
If troubleshooting steps are unsuccessful, consult your dealer for RMA.
Shipping instructions:
1. Remove any personal disks or other media.
2. Use the original shipping container and packing materials, if possible.
3. If the original packing materials are not available, wrap the equipment
with soft material (e.g. PU/PE form) then put the wrapped equipment
into a hard cardboard shipping box.
into a hard cardboard shipping box.
4. Include a sheet with the following information: (Note: Please keep a
copy of this sheet for your records)
z
Name
z
Address
z
Unit
serial
number
z
Place and date of purchase or the original invoice number
z
Date of failure
z
A DETAILED Description of the problems you have encountered
z
A list of the hardware/software configuration, if applicable.
5. Clearly mark the outside of the shipping box with the RMA #. If RMA #
is not present on the shipping box, receiving will be unable to identify it
and it might be returned.
and it might be returned.
6. Unless prior arrangements have been made, the customer is
responsible for all shipping costs. Unauthorized use of the company’s
shipping accounts is not permitted.
shipping accounts is not permitted.