E F Johnson Company 2425M70 Benutzerhandbuch

11-4

Return Authorization (RA) numbers are not necessary unless you have been given one by 
the Field Service Department. RA numbers are required for exchange units or if the Field 
Service Department wants to be aware of a specific problem. If you have been given an 
RA number, reference this number on the Factory Repair Request Form sent with the unit. 
The repair lab will then contact the Field Service Department when the unit arrives. For 
additional information on factory service, the Depot Service Department can be contacted 
at the following e-mail address:

depotrepair@efji.com

Replacement parts can be ordered directly from the Service Parts Department. To order 
parts by phone, dial the toll-free number as described in Section 11.3. When ordering, 
please supply the part number and quantity of each part ordered. EFJohnson Technologies 
dealers also need to give their account number. If there is uncertainty about the part 
number, include the designator (C512, for example) and the model number of the 
equipment the part is from.

You may also send your order by mail or fax. The mailing address is as follows and the fax 
number is shown in Section 11.2.

Service Parts Department
EFJohnson Technologies
8050 Jetstar # 175
Irving, TX 75063

EFJohnson Technologies has a site on the World Wide Web that can be accessed for 
information on the company about such things as products, systems, and regulations. The 
address is 

http://www.EFJohnsonTechnologies.com