VeriFone E265G Benutzerhandbuch

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There are several reasons why the device may not be processing transactions. 
Use the following steps to troubleshoot failures. 

Perform a test transaction using one or more different magnetic stripe cards to 

ensure the problem is not a defective card.

Ensure that you are swiping cards properly. With the e265G card reader, the 

black magnetic stripe on the card should face down and outward, away from 
the keypad (see 

).

Process a transaction manually, using the keypad instead of the card reader. If 

the manual transaction works, the problem may be a defective card reader.

Contact your Verifone distributor or service provider.

If the manual transaction does not work, proceed to 

Perform a test transaction using several different smart cards to ensure the 

problem is not a defective card.

Ensure that the card is inserted correctly and that the card is not removed 

prematurely.

Ensure the SIM card is properly inserted (see 

).

Contact your Verifone distributor or service provider.

If the manual transaction does not work, proceed to 

On-screen signal-strength indicator displays at least one bar to indicate 

connectivity to radio network.

Ensure that the radio has been activated by your service provider.