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Problem
Solution
No power
-Check if the power adapter is properly connected to the
power and the TV box
-Press POWER button on the remote controller to turn on the power
-Check if the status led is blue when the box is powered.
-Reconnect with HD cable or AV cable
-Check if the TV is switched on
-Adjust the volume
-Check that the speakers are connected correctly
-Check the digital connections
-Check if your amplifier is set correctly
-Aim the remote directly at the sensor on the front of the TV box
-Reduce the distance to the TV box
-Replace the batteries in the remote control
-Operations may not be permitted. Refer to the user manual
-Possibility of system halted, re-insert with power adaptor to restart
-Reconnect with HD cable or AV cable
-Check if the TV is switched on
-Adjust the volume
-Check that the speakers are connected correctly
-Check the digital connections
-Check if your amplifier is set correctly
-Aim the remote directly at the sensor on the front of the TV box
-Reduce the distance to the TV box
-Replace the batteries in the remote control
-Operations may not be permitted. Refer to the user manual
-Possibility of system halted, re-insert with power adaptor to restart
the TV box
-The audio codec may not be supported by the TV box. You can
change the supported audio on playing menu.
-Check the volume.
-The USB disk’s file system format is not compatible with the box.
-If one of the USB cannot be read. Please turn off the TV box for
-The USB disk’s file system format is not compatible with the box.
-If one of the USB cannot be read. Please turn off the TV box for
30 seconds and restart the TV box
-Big file size or high resolution USB flash drive takes longer time to
read and display on the TV screen.
read and display on the TV screen.
-Check the connection between the TV and the HD jack of box.
-Check your TV system setup.
-Check the volume
-Turn off your TV box, wait 30 seconds, turn it on again.
-Turn off your TV box, wait 30 seconds, turn it on again.
No pictures
No sound or
distorted sound
No audio or digital
output
remote control
The box does not
respond to the
during playback
Player does not
respond to some
operating commands
No sound during
movies playback
The contents of the
USB flash drive
cannot be read
cannot be read
Slow operation of the
USB flash drive
No sound with HD
connection
The TV screen is
blank and the player
LED is blinking
-If under HD status, check if HD connection is correct or
change another HD cable set the output resolution of this TV
change another HD cable set the output resolution of this TV
box into 720p.
3. Trouble Shooting
5)
6)
Pressing the reset button and hold until you see the android reboot. And use
the remote to choose “apply update from EXT” choose “Update from TF
card”(choose “Udisk” if USB storage device is applied) choose “xxx.zip
(theupgrade package file)” and press OK.
the remote to choose “apply update from EXT” choose “Update from TF
card”(choose “Udisk” if USB storage device is applied) choose “xxx.zip
(theupgrade package file)” and press OK.
You will see “—install/ SD card…” It means the box is upgrading.
After upgrade, you can see “Install from SD card complete” at the bottom.
After upgrade, you can see “Install from SD card complete” at the bottom.
Use remote to choose “reboot system now” and press OK
Or plug the power adapter again to reboot the box.
Or plug the power adapter again to reboot the box.
Upgrade finished. You can see the “Welcome” interface.
Tips: You can check the build number in settings to confirm you have
updated the box successfully.
updated the box successfully.
7)
8)
Insert power adapter.
4)
(Still pressing the button)
Insert a stick into the hole below the device .
There is a reset button inside the hole.
And keep pressing the button.
There is a reset button inside the hole.
And keep pressing the button.
3)
2. Upgrade Steps
Copy OTA zip file into TF card or USB storage device.
1)
Insert HD cable and TF card(USB storage device) with the box.
2)
Connect the other side of the HD cable to the TV HD port.
HD Cable
HD Cable
HD Cable
1. Network
1.1. Wi-Fi
points around you automatically.
Choose an access point and enter the password.
After authenticating IP address will be given to the box and “connected”
is shown, wireless connection is available now.
is shown, wireless connection is available now.
Notice: Wi-Fi connection and Ethernet connection are mutually excluded.
Check “Wi-Fi”, System will start scanning available wireless access
1.2. Ethernet
Ethernet connection at the moment when Ethernet jack is plugged in.
Box will automatically stop Wi-Fi connection and Up
When the IP address appears, the network connection is available.
User Manual
Android TV BOX