USA wholesale suppliers dba Matricom G-BOX Manuale Utente

No power

-Check if the power adapter is properly connected to the 

power and the TV box

 

-Press POWER button on the remote controller to turn on the power

-Check if the status led is blue when the box is powered.
-Reconnect with HD cable or AV cable
-Check if the TV is switched on
-Adjust the volume
-Check that the speakers are connected correctly
-Check the digital connections
-Check if your amplifier is set correctly
-Aim the remote directly at the sensor on the front of the TV box
-Reduce the distance to the TV box
-Replace the batteries in the remote control
-Operations may not be permitted. Refer to the user manual
-Possibility of system halted, re-insert with power adaptor to restart 

the TV box

-The audio codec may not be supported by the TV box. You can 

change the supported audio on playing menu.

-Check the volume.
-The USB disk’s file system format is not compatible with the box.
-If one of the USB cannot be read. Please turn off the TV box for 

30 seconds and restart the TV box

-Big file size or high resolution USB flash drive takes longer time to
 read and display on the TV screen.

-Check the connection between the TV and the HD jack of box.

-Check your TV system setup.

-Check the volume
-Turn off your TV box, wait 30 seconds, turn it on again.

No pictures

No sound or 

distorted sound

No audio or digital 

output

 remote control

The box does not 

respond to the

 during playback

Player does not 

respond to some

operating commands

No sound during 

movies playback

The contents of the 

USB flash drive 
cannot be read

Slow operation of the 

USB flash drive

No sound with HD 

 connection

The TV screen is 

blank and the player 

LED is blinking

-If under HD status, check if HD connection is correct or 
change another HD cable set the output resolution of this TV 

box into 720p.

5)

6)

Pressing the reset button and hold until you see the android reboot. And use 
the remote to choose “apply update from EXT”      choose “Update from TF 
card”(choose “Udisk” if USB storage device is applied)      choose “xxx.zip  
(theupgrade package file)” and press OK.

You will see “—install/ SD card…” It means the box is upgrading.
After upgrade, you can see “Install from SD card complete” at the bottom.

Use remote to choose “reboot system now” and press OK
Or plug the power adapter again to reboot the box.

Upgrade finished. You can see the “Welcome” interface.

Tips: You can check the build number in settings to confirm you have  
updated the box successfully.

7)

8)

Insert power adapter.

4)

(Still pressing the button)

Insert a stick into the hole below the device .
There is a reset button inside the hole.
And keep pressing the button.

3)

Copy OTA zip file into TF card or USB storage device.

1)

Insert HD cable and TF card(USB storage device) with the box.

2)

Connect the other side of the HD cable to the TV HD port.

HD Cable

HD Cable

HD Cable

points around you automatically.

Choose an access point and enter the password.

After authenticating IP address will be given to the box and “connected” 
is shown, wireless connection is available now.

Notice: Wi-Fi connection and Ethernet connection are mutually excluded. 

Check “Wi-Fi”, System will start scanning available wireless access 

Ethernet connection at the moment when Ethernet jack is plugged in.

Box will automatically stop Wi-Fi connection and Up 

When the IP address appears, the network connection is available.

User Manual