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Ricoh INFOPRINT XT GLD0-0025-01 Benutzerhandbuch

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16
 
General
 
error
 
7
 
occurred
 
(errno
 
0)
 
Service
 
coordinator
 
responsibilities
 
It
 
is
 
your
 
responsibility
 
to
 
provide
 
a
 
service
 
coordinator
 
for
 
InfoPrint
 
XT.
 
The
 
service
 
coordinator
 
must
 
be
 
a
 
knowledgeable
 
Windows
 
system
 
support
 
person.
 
The
 
service
 
coordinator
 
does
 
these
 
tasks:
 
v
   
Screens
 
all
 
on-site
 
problems
 
before
 
reporting
 
them
 
to
 
make
 
sure
 
that
 
the
 
problem
 
is
 
not
 
a
 
result
 
of
 
an
 
operator
 
error.
 
The
 
coordinator
 
uses
 
the
 
troubleshooting
 
information
 
in
 
this
 
publication
 
to
 
do
 
diagnostic
 
tasks
 
and
 
corrects
 
any
 
condition
 
that
 
the
 
troubleshooting
 
information
 
addresses.
 
The
 
coordinator
 
also
 
makes
 
sure
 
that
 
the
 
problem
 
is
 
not
 
a
 
previously
 
reported
 
problem.
 
v
   
Establishes
 
the
 
severity
 
for
 
a
 
reported
 
problem
 
using
 
the
 
severity
 
definitions
 
that
 
the
 
next
 
topic
 
lists.
 
v
   
Assists
 
technical-support
 
representatives
 
in
 
analyzing
 
new
 
problems.
 
v
   
Applies
 
and
 
verifies
 
fixes
 
that
 
InfoPrint
 
Solutions
 
Company
 
supplies.
 
The
 
service
 
coordinator
 
tests
 
all
 
fixes
 
before
 
releasing
 
them
 
to
 
their
 
production
 
environment.
Determining
 
problem
 
severity
 
InfoPrint
 
Solutions
 
Company
 
supplies
 
fixes
 
for
 
all
 
valid
 
defects
 
in
 
InfoPrint
 
XT.
 
A
 
technical-support
 
representative
 
and
 
your
 
service
 
coordinator
 
assign
 
a
 
severity
 
to
 
each
 
valid
 
defect
 
using
 
this
 
criteria:
 
Severity
 
1
 
Function
 
is
 
inoperable.
 
Severity
 
2
 
Function
 
is
 
operable,
 
but
 
has
 
severe
 
restrictions.
 
Severity
 
3
 
Function
 
is
 
operable
 
with
 
minor
 
impact,
 
or
 
a
 
work-around
 
is
 
available.
 
Severity
 
4
 
Function
 
is
 
operable
 
with
 
little
 
or
 
no
 
impact.
Placing
 
a
 
service
 
call
 
To
 
report
 
a
 
problem,
 
call
 
1-800-IBM-SERV.
 
Make
 
sure
 
that
 
you
 
have
 
the
 
customer
 
number
 
for
 
your
 
account
 
available.
 
The
 
program
 
identification
 
(PID)
 
for
 
InfoPrint
 
XT
 
is
 
5799-RZA
 
and
 
the
 
component
 
ID
 
is
 
5799RZA00
.
 
Determining
 
the
 
version
 
of
 
InfoPrint
 
XT
 
To
 
determine
 
the
 
version
 
of
 
the
 
InfoPrint
 
XT
 
software:
 
1.
   
Click
 
Start→Control
 
Panel→Add
 
or
 
Remove
 
Programs
.
 
2.
   
After
 
the
 
list
 
of
 
programs
 
displays,
 
select
 
the
 
entry
 
for
 
InfoPrint
 
XT
 
and
 
then
 
click
 
the
 
support
 
information
 
link.
 
Chapter
 
7.
 
Troubleshooting
 
InfoPrint
 
XT
 
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