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Chapter 10    Appendix 
113 
 
 
Resolving USB Driver 
Problems 
Every USB device requires the appropriate driver files to be installed prior to them being 
successfully used on a computer. The installation process of the LogTag Analyzer software 
will attempt to ensure the appropriate driver files are installed on the computer. These 
driver files may fail to install correctly if the USB Interface Cradle is connected to the 
computer prior to and/or during to the installation of the software. Therefore, it is 
strongly recommended that the software is installed prior to any USB Interface Cradles 
being connected to the computer. 
The following sections will guide you through the steps necessary to determine whether 
or not a problem exists with the installation of the USB drivers for the USB Interface 
Cradle are installed correctly on the computer and, if necessary, how you can resolve a 
problem with the installation of the USB drivers. 
In This Section 
 
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Checking the installation of the USB driver 
The following will guide you through the steps necessary to determine whether or not the 
drivers for the USB Interface Cradle are installed correctly on the computer. 
1  Providing the LogTag Analyzer software has been already installed, connect the USB 
Interface Cradle to the computer by plugging the Interface into an available USB 
socket. USB sockets are typically located at the rear of the computer. 
 
2  Open the "Control Panel". This can be done by using the mouse to click on the 
Windows "Start" button, typically located in the bottom left of the screen, to open the 
Start menu. Once the "Start" button has been clicked, you will see a menu appear.