DISH Network HOME NETWORK Benutzerhandbuch

Other receivers or 
computers are 
affected:
Not Connected 
status on Network 
Setup screen or 
Error 789

1. Ensure the broadband router is plugged in to power.
2. If the installation uses a broadband modem that is separate from the router:

a. Ensure the modem is plugged in to power.
b. Ensure the modem is connected to the router using an Ethernet or USB cable.
c. Verify the cable connecting the modem to the Internet is connected to the correct port 

on the modem. DSL modems use a phone cord that connects to a phone jack on the 
modem. Cable modems use a coaxial cable coming from outside that connects to the 
coaxial connector on the modem.

d. Try resetting the modem by unplugging it from power, waiting for one minute, and 

plugging it back in.

3. Check the status lights on the router (and modem, if applicable), and refer to the router or 

modem’s user guide for details and explanations.

4. If the router has a reset button, try resetting the router. If the router does not have a reset 

button, unplug it for 15 seconds, then plug it back in.

5. If the modem and router are two separate pieces of equipment:

a. Unplug both the modem and router.
b. Plug the modem back in and wait for it to power on.
c. Plug the router back in and wait for it to power on.
d. Go to the Network Setup screen by pressing MENU on the remote control, selecting 

, 

, 

, then 

. Select 

. Verify the IP address does not display all 0s. If it does, refer to The IP 

address on the receiver’s Network Setup screen shows all 0s on page 15.

6. Refer to the router’s (or modem’s) user guide for additional troubleshooting. Many 

Internet service providers include troubleshooting tools and software on the home 
computer that can be used by the customer to further diagnose the issue.

7. Contact the Internet service provider, or the router’s (or modem’s) manufacturer.

The IP address on 
the Network Setup 
screen shows all 
0s

1. Verify the Ethernet cable is connected between the satellite receiver and the router/switch.
2. Go to the Network Setup screen on the satellite receiver by pressing 

MENU

 on the DISH 

Network remote control, selecting 

,

,

, then 

. Select 

.

3. If using a HomePlug-to-Ethernet adapter to connect the receiver, refer to the HomePlug 

Troubleshooting section on page 16.

4. Try connecting the receiver’s Ethernet cable to a different 

port on the router/

switch.

5. Reset the satellite receiver by pressing and holding the 

POWER

 button on the front panel 

for five seconds.

6. If the router/switch has a reset button, try resetting it. If it does not have a reset button, 

unplug the router/switch for 15 seconds, then plug it back in. After resetting the router/
switch, use the instructions in step 2 to reset the receiver’s IP address.

7. If the IP address still shows all 0s, settings on the router may need to be adjusted. Contact 

the router’s manufacturer for assistance.

- Currently, the receiver will only function with IP addresses assigned by DHCP 

(Dynamic Host Control Protocol). It will not function with static IP addresses.

- The number of IP addresses available for lease (use) may need to be increased.
- The router may have MAC filtering turned on, and the receiver’s MAC address (listed 

on the Network Setup screen) may not be in the router’s list of allowed MAC 
addresses.

- Review your router’s security settings to verify they are appropriate for this 

installation.