Avaya 6 Benutzerhandbuch

 The Voice Question action allows you to create a play list where the caller hears a sequence of prompts and their

responses are recorded.

If the play list is completed, a single file containing the recorded responses is created. That file can then be placed into a
specified mailbox or passed to an eMail action.

1. Click the 

 Mailbox Actions icon and select 

 Voice Question.

2. The 

, 

, 

 and 

 tabs are standard tabs available to all

actions.

3. In the Specific tab questions need to be added to the play list.

4. Click   Add a Prompt. The 

Wave Editor

 window opens. Specify a new file name and then record the new

prompt or select an existing prompt.

5. Click 

 Record a Response. Specify a name and a length in seconds for the recorded response. Click OK. 

6. Repeat the above steps to create a series of questions and responses. Use the following controls to adjust the list. 

·

 Edit: - Edit the settings of the currently highlighted item.

·

 Delete: - Deletes the currently highlighted item from the play list. This does not delete the actual prompt

file.

·

 Shuffle: - Move the currently highlighted item within the play list.

7. Specify a mailbox into which the recorded file of the responses should be stored. If no mailbox is specified the file

can be passed to an 

eMail action

. 

This action has the following result which can be connected to a further action: 

·

Next 
Connect the action to a following action within the call flow. The Next result can be
connected to an eMail action if no mailbox is selected in the Specific tab.

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