Benutzerhandbuch für Avaya 6

Avaya

Benutzerhandbuch (English)

Benutzerhandbuch

Inhaltsverzeichnis

Voicemail Pro
9
Installing Voicemail Pro
18
Using the Voicemail Pro Client
120
- Logging in to the Voicemail Pro Server
  120
- Continue Offline Message Window
  120
- The Main Voicemail Pro Window
  121
- Saving Changes and Making them Live
  122
- Logging Out
  122
- Voicemail Shutdown or Suspend
  122
- Closing Down
  124
- Changing Between Offline and Online Mode
  125
- Administrator Accounts
  126
- Confirm Call Flow Download Window
  128
- Using the Navigation and Details Panes
  128
  - Users / Groups
    130
    - Account
      131
  - Voicemail Pro Administrators
    136
  - Server Queues
    137
    - Alarms
      137
    - Outcalls
      139
    - User Variables
      140
  - Distributed Voicemails
    142
- Toolbar Icons
  143
- Importing and Exporting
  144
- Backup and Restore Settings
  145
  - Backup Configuration
    146
  - Doing a Manual Backup
    147
  - Restoring a Previous Backup
    148
- Including Other Files
  149
- Start Points
  150
  - Default Start Points
    152
  - Using Start Points
    153
  - Viewing Call Flows as Text
    154
- User Variables
  155
- Call Variables
  157
- Creating Modules
  159
  - Running a Module
    159
- The Conditions Editor
  160
  - Using the Condition Editor
    161
  - Calendar
    163
  - Week Planner
    164
  - Condition
    165
  - Compare
    166
- About
  166
Voicemail Pro Actions
170
- Connections
  171
- Available Actions
  172
- Standard Action Tabs
  176
  - General
    176
  - Entry Prompts
    177
    - Using the Wave Editor
      179
  - Specific
    181
  - Reporting
    182
  - Results
    183
- Basic Actions
  184
  - Generic
    184
    - Arithmetic Evaluation
      185
    - Change Callers Priority
      186
    - Change User or Group Configuration
      187
    - Clear Counter
      190
    - Counter Decrement
      191
    - Counter Increment
      192
    - Generic Free Format Command
      193
    - Set Counter
      194
    - Set CPxx Value
      195
    - String Manipulation
      196
    - Set Interdigit Delay
      197
  - Speak Text
    198
  - Menu
    200
  - Goto
    202
  - Disconnect
    203
  - Home
    203
  - Module Return
    203
- Mailbox Actions
  204
  - Get Mail
    205
  - Leave Mail
    207
  - Listen
    208
  - Voice Question
    209
  - Campaign
    210
- Configuration Actions
  211
  - Edit Play List
    211
  - Record Name
    212
  - Personal Options Menu
    213
  - Select System Prompt Language
    215
- Telephony Actions
  216
  - Variable Routing
    217
  - Route Incoming Call
    219
  - Route by Call Status
    220
  - Transfer
    221
  - Whisper
    223
  - Call List
    225
  - Dial by Name
    226
  - Conferencing Center
    228
  - Assisted Transfer
    229
  - Alphanumeric
    231
- Miscellaneous Actions
  233
  - eMail
    234
  - Open Door
    235
  - Alarm Set
    236
  - Clock
    238
  - Post Dial
    239
  - VB Script
    240
  - Remote Call Flow
    242
- Condition Actions
  243
  - Test Condition
    243
  - Set User Variable
    244
  - Test User Variable
    245
  - Test Variable
    246
  - Decrement and Test Counter
    248
  - Increment and Test Counter
    249
- Database Actions
  250
  - Database Open
    250
  - Database Execute
    251
  - Database Get Data
    252
  - Database Close
    253
- Queue Actions
  254
  - Queue ETA
    255
  - Queue Position
    256
Administration
260
- Routing Calls to Voicemail
  260
- User Voicemail Access
  267
- Hunt Group Voicemail
  271
- Recording Calls
  282
  - Call Recording Warning
    283
  - Changing the Recording Time
    284
  - Voice Recording Library (VRL)
    284
  - Manual Call Recording
    285
    - Setting Manual Recording Options
      287
    - Customizing Manual Recording
      288
  - Automatic Call Recording
    289
    - Setting Automatic Recording Options
      290
    - Customizing Auto Recording
      294
- Announcements
  295
  - Mandatory Announcement Example
    295
  - Personal Announcements
    296
- Support for Callers with Impaired Hearing
  297
- Changing Language
  301
- Mobile Twinning
  305
  - Example Call Flow
    306
- Remote Voicemail Notification
  309
  - Callback
    310
    - Using a Play Configuration Menu Action
      311
  - Outcalling
    312
    - Setting the Outcalling System Preferences
      313
    - Editing Mailbox Outcalling Settings
      314
- Automatic Message Deletion
  316
- Using Voicemail to Give Error Messages
  317
- Mailbox Management
  318
  - Disabling a Mailbox
    320
  - Clearing a Mailbox
    321
  - Outcalling Settings
    322
  - Personal Distribution Lists
    324
Mailbox Access Controls
328
- General Controls
  329
- Intuity Mode
  330
- IP Office Mode
  331
- Phone Manager
  332
- Visual Voice
  334
- UMS Web Voicemail
  336
- UMS IMAP
  339
- UMS Exchange 2007
  340
Voicemail Pro Examples
342
- Using VB Script
  342
  - VBScript Properties
    344
    - CallingParty Property
      345
    - EstimatedAnswer Property
      345
    - LastAccessedMsg Property
      346
    - Locale Property
      346
    - Name Property
      347
    - NewMsgs Property
      347
    - OldMsgs Property
      347
    - PositionInQueue Property
      348
    - Result Property
      348
    - SavedMsgs Property
      349
    - SavedResult Property
      349
    - Variable Property
      349
  - VBScript Methods
    350
    - ForwardMsg Method
      350
    - ForwardMsgToMailbox Method
      350
    - FullFilename Method
      351
    - GetCallingParty Method
      351
    - GetDTMF Method
      351
    - GetEstimatedAnswer Method
      351
    - GetExtension Method
      352
    - GetLastAccessed Msg Method
      352
    - GetLocale Method
      352
    - GetMailbox Method
      352
    - GetMailboxMessage Method
      353
    - GetMailboxMessages Method
      353
    - GetMessagePriority Method
      353
    - GetMessagePrivate Method
      353
    - GetMessageStatus Method
      354
    - GetName Method
      354
    - GetNewMsgs Method
      354
    - GetOldMsgs Method
      354
    - GetPositionInQueue Method
      354
    - GetRegister Method
      355
    - GetResult Method
      355
    - GetSavedMsgs Method
      355
    - GetSavedResult Method
      355
    - GetUserExtension Method
      355
    - GetUserMailboxFromExtn Method
      356
    - GetUserVariable Method
      356
    - GetVariable Method
      356
    - MessageCLI Method
      356
    - MessageDisplay Method
      356
    - MessageLength Method
      357
    - MessageTime Method
      357
    - PlayDigits Method
      357
    - PlayLocaleWav Method
      358
    - PlayWav Method
      359
    - RecordMsg Method
      361
    - RecordRegister Method
      361
    - Register Method
      362
    - SetLocale Method
      362
    - SetMailboxMessage Method
      362
    - SetRegister Method
      362
    - SetResult Method
      363
    - SetSavedResult Method
      363
    - SetUserVariable Method
      363
    - SetVariable Method
      363
    - Speak Method
      364
    - Stop Method
      364
- Database Connection
  365
  - Example Database Scenario
    366
- Dial by Name
  374
  - Example Call Flow
    375
  - Adding a Record Name Module
    376
  - Using the Name Table
    377
  - Changing Full Names
    377
- Campaigns
  378
  - Managing Campaigns
    379
    - Customer Prompts
      381
    - Customer Menu
      382
    - Campaign Identification
      383
  - Accessing Campaign Results
    383
    - Campaign Park Slots
      384
    - Using the Web Campaign
      385
- Fax Server Configuration
  388
Appendix
398
- What Was New in 5.0
  398
- What Was New in 4.2
  401
- What Was New in 4.1
  402
- What Was New in 4.0
  403
- Prompts
  404
  - US English Intuity Prompts
    404
  - English Non-Intuity Prompts
    418
- Installing VoiceMail Pro as an ACM Gateway
  424
- Installing Networked Messaging (VPNM)
  426

Benutzerhandbuch

Größe:

4,73 MB
Seiten:

454
Language:

English

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