Avaya 6 Benutzerhandbuch

The Campaign Identification window of the Campaign Wizard is used to set a park location for the campaign and to name
the campaign.

·

Where should this Campaign be parked 
Enter a park slot number for the campaign. This number can be programmed under a DSS key. That key can then
be used by agents to access the campaign. If the DSS key also incorporates a BLF lamp, that lamp is lit when new
campaign messages are left.

·

The name of the Campaign is 
Enter a name for the campaign.

 

The results of a campaign can be accessed in several ways:

·

 

The Campaign action is used to route calls into a campaign after those calls have been routed to an appropriate
start point on the voicemail server. The action's properties set whether the call is treated as a caller to the
campaign or an agent processing the campaign messages. See 

Campaign Action

.

·

·

When accessing the caller recordings from using a Campaign action or park slot number, the following controls are
provided through the telephone keypad. 

Go to the start of the call.

Previous response.

Rewind.

Start of response.

Stop processing the message.

Next response.

Mark call as processed and delete.

Pause.

Mark call as processed and save.

Fast forward.

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