Benutzerhandbuch für Nortel Networks P0911621

Inhaltsverzeichnis

• Contents

  3
• How to use this guide

  7
  • Introduction

    7
  • Conventions and symbols used in this guide

    8
  • Prerequisites

    8
• Using Enterprise Edge Voice Messaging

  9
  • Introduction

    9
  • Enterprise Edge telephones

    9
    • Enterprise Edge one line display telephones

      9
    • Enterprise Edge two line display telephones

      10
  • Alternate extensions

    10
  • Enterprise Edge ATA 2

    11
  • Entering characters on the Enterprise Edge dialpad

    11
  • Enterprise Edge Voice Messaging voice prompts

    12
    • Interrupting a voice prompt

      12
  • Automated Attendant

    13
  • Types of mailboxes

    13
    • Personal mailbox

      13
    • Information mailbox

      14
    • Special mailboxes

      14
• Setting up your mailbox

  15
  • Introduction

    15
  • Initializing your mailbox

    15
  • Opening your mailbox

    17
    • Opening a mailbox after it is initialized

      17
    • Opening your mailbox remotely

      17
  • Mailbox Password

    18
    • Changing your mailbox password

      18
  • Company Directory

    19
    • Recording or changing your name in the Company Directory

      19
  • Assigning a Target Attendant

    20
• Feature codes and mailbox options

  21
  • Introduction

    21
  • Feature codes

    21
    • Programming a memory button with a feature code

      22
  • Mailbox options

    23
    • Main Mailbox menu and options

      23
    • Mailbox Administration menu

      23
• Greetings

  25
  • Introduction

    25
  • Types of mailbox greetings

    25
    • Personal mailbox greetings

      25
    • Information mailbox greetings

      27
  • Recording a Primary or Alternate mailbox greeting

    27
  • Choosing a Primary or Alternate mailbox greeting

    29
  • Recording a Personalized mailbox greeting

    30
  • Deleting a Personalized mailbox greeting

    31
  • Recording an Information mailbox greeting

    32
• Accessing your messages

  33
  • Introduction

    33
  • Receiving calls

    33
  • Enterprise Edge Voice Messaging Never Full mailbox feature

    33
  • Listening to your mailbox messages

    34
    • About erased messages

      36
  • Call Screening

    37
• Sending messages

  39
  • Introduction

    39
  • Types of messages

    39
    • Broadcast messages

      39
    • Personal messages

      39
  • About recording and sending a message

    40
  • Using the Company Directory

    40
  • Message delivery options

    42
    • Assigning message delivery options using the Open Mailbox feature

      43
    • Assigning message delivery options using the Leave Message feature

      44
  • Recording and sending a message using the Open Mailbox feature

    44
  • Recording and sending a message using the Leave Message feature

    45
  • Replying to messages

    46
    • Replying to an internal message sender

      46
    • Replying to an external message sender

      47
  • Sending a message to more than one recipient

    47
    • Sending a message using a Group List

      47
    • Forwarding a copy of a message to one or more recipients

      48
• Call Forwarding your calls

  49
  • Introduction

    49
    • Call Forwarding your calls to Enterprise Edge Voice Messaging

      49
    • Setting up Call Forward remotely

      49
    • Call Forward with Caller ID (CLID)

      50
• Transferring calls

  53
  • Introduction

    53
  • Transferring calls to an Enterprise Edge Voice Messaging mailbox

    53
    • Transferring a mailbox owner’s call to Enterprise Edge Voice Messaging

      54
  • Transferring calls from your mailbox to the Operator

    54
  • Transferring calls from your mailbox to the Automated Attendant

    55
  • Transferring a call to Custom Call Routing (CCR)

    55
  • Outbound Transfer

    56
  • Adding special characters to the destination number

    56
    • Optimizing Outbound Transfer

      58
    • Programming an Outbound Transfer telephone number when Enterprise Edge Voice Messaging is behind ...

      58
    • Setting up Outbound Transfer to a phone number

      59
    • Setting up Outbound Transfer to an extension

      59
    • Changing the Outbound Transfer parameters

      60
    • Turning Outbound Transfer on and off

      61
• Off-premise Message Notification

  63
  • Introduction

    63
  • About Off-premise Message Notification

    63
  • Setting up Off-premise Message Notification to a phone number

    64
  • Setting up Off-premise Message Notification to an extension

    66
    • Setting up Off-premise Message Notification to a pager number

      68
  • Changing Off-premise Message Notification

    70
    • Changing Off-premise Message Notification parameters

      70
    • Changing the destination type from a pager to a telephone or extension

      72
    • Changing the destination type from phone or extension to a pager

      73
  • Setting up Off-premise Message Notification to more than one destination

    74
  • Deleting an Off-premise Message Notification destination number

    76
  • Adding an Off-premise Message Notification destination number

    77
  • Turning Off-premise Message Notification on and off

    78
• Recording a call

  79
  • Introduction

    79
  • Using Call Record

    79
• Enterprise Edge Voice Messaging Tips

  81
  • Introduction

    81
  • Enterprise Edge Voice Messaging Tips

    81
• Troubleshooting

  83
  • Introduction

    83
• Appendix A: Default values and tone commands

  87
  • Default mailbox numbers for the General Delivery mailbox

    87
  • DTMF tone commands for setting up Off-premise Message Notification

    87
• Glossary

  89
• Index

  95