Benutzerhandbuch für Xerox 701P25032

Inhaltsverzeichnis

• Print Server version 6.0

  1
• April 2007

  1
• 701P25032

  1
• Xerox FreeFlow® Print Server

  1
• System Guide

  1
  • Introduction

    3
  • 1 Gateway and Network Configuration

    3
  • 2 Backup and Restore

    3
  • 3 Printing

    4
  • 4 Finishing

    4
  • 5 Fonts

    5
  • 6 Accounting and Billing

    5
  • 7 Troubleshooting

    5
  • 8 Hints and Tips

    6
    • Introduction

      7
  • Gateway and network configuration is a set of features that allows administrators to integrate the Xerox FreeFlow® Print Server operation with a variety of protocols and gateways through a common user interface. The Xerox FreeFlow Print Serve...

    9
  • Administrators have a wide range of network options available for configuration through the Xerox FreeFlow Print Server. IP settings, network speed, and name service among other settings can be handled easily and quickly.

    9
  • This section of the guide describes how to use the Xerox FreeFlow Print Server interface for the following gateways:

    9
  • This section also addresses the Xerox FreeFlow Print Server support for the following network configuration settings:

    9
  • This release of the Xerox FreeFlow® Print Server introduces a new JDF Gateway.

    10
  • The JDF is a job ticket and workflow specification language. It provides the means to describe print jobs.

    10
  • The ability to support JDF job tickets with PDF data files adds flexibility when users want specific settings for jobs instead of default queue settings.

    10
  • The benefit of this Gateway is that it processes the JDF job tickets and returns updated JDF job tickets containing job status information and the process times required.

    10
    • Technical Overview

      10
  • JDF Gateway (JDFGW) processes the JDF job tickets and sets job attributes accordingly for files to be printed. Upon receiving a JDF job ticket from Hot Folder (HF) Observer, JDF Gateway uses JDF Toolkit to process the ticket and submit the da...

    10
  • After each job submission to the FreeFlow Print Server, JDF Gateway updates and outputs the JDF job ticket into a specific or default folder.

    10
    • The JDF Process

      10
      • Receive JDF Job Tickets from Hot Folder

        10
  • When a file is dropped in the Hot Folder, HF Observer checks if the file is a JDF job ticket. If it is, HF Observer will submit the ticket to JDFGW.

    10
    • Process JDF Job Tickets

      10
  • The JDF Gateway is invoked to parse the ticket and create a JDF Node based on the ticket. JDF Toolkit then transforms the JDF Node into a Combined Digital Printing (CDP) Node.

    10
  • After a CDP Node is formed, the job attributes are converted into the common CPSS representation.

    10
    • Submit Data Files to FreeFlow Print Server

      11
  • The JDFGW converts the CPSS representation of job attributes to the FreeFlow Print Server representation and submits data files along with these job attributes to the Print Server for printing.

    11
    • Updates and Outputs JDF Job Tickets:

      11
  • After each job submission to the FreeFlow Print Server, JDF Gateway updates and outputs the JDF job ticket into specific or default folders depending on the job submission status.

    11
  • The updated JDF job ticket contains a relative job status and the process time required.

    11
  • The location of a specific folder is specified in the JDF job ticket by "TargetRoute". For example, a JDF job ticket has the following:

    11
  • ….

    11
  • <NodeInfo TargetRoute="/var/spool/XRXnps/JDF_Output"/>

    11
  • …

    11
  • This means, that the updated JDF job ticket, after job submission, is moved to directory: "/var/spool/XRXnps/JDF_Output/"

    11
  • If such information does not exist in a JDF job ticket, then the default folders will be used to hold the updated JDF job ticket.

    11
  • The default failure folder is named "error" and is a sub-directory of Hot Folder directory. The default success folder is named "output" and is a sub-directory of Hot Folder directory. Both names and locations of these default folders are con...

    11
    • Processes invalid syntax/value JDF Job Tickets

      11
  • If the JDF job ticket has unsupported structural features, such as a JDF Process node that is subordinate to a Product node, or if it includes a supported attribute whose value is not supported or which has an invalid syntax (i.e., for which ...

    11
  • FreeFlow Print Server will display the following error messages:

    11
    • JDF Workflow Example

      12
      • 1. User enables "hot folder" for the queue in the FreeFlow Print Server.

        12
      • 2. FreeFlow Print Server UI creates an associate Hot Folder for the queue.

        12
      • 3. Hot Folder Observer will create an "Error" folder in the Hot Folder if a job fails to submit to the FreeFlow Print Server.

        12
      • 4. FreeFlow Print Server exports the Hot Folder onto the network for job submissions.

        12
      • 5. User drops a data file, in a specific location in FreeFlow Print Server. The submitter drops the associated JDF job ticket into Hot Folder.

        12
      • 6. Hot Folder Observer sends the JDF job ticket to JDFGW.

        12
      • 7. JDFGW processes the ticket and sends job attributes along with data file into the FreeFlow Print Server for printing.

        12
        • a. When the job successfully completes printing, JDFGW writes the updated JDF ticket.

          12
        • b. If the JDF job ticket is invalid or JDFGW fails to submit job into the FreeFlow Print Server, JDFGW writes the updated JDF ticket to "error" sub folder".

          12
    • JDF Gateway Considerations

      12
    • Troubleshooting JDF Gateway

      13
  • The following logs are important for troubleshooting problems:

    13
  • If there was no response from the agent to the browser, one or all of the following can be done.

    13
    • 1. Enter the following command at a terminal:

      13
    • 2. Logging files are located at /var/spool/XRXnps/log/ JdfJmfGateway.log.0

      13
    • 3. Upon a new restart of FreeFlow Print Server or new restart of JDFGW, the JDFGW log shows:

      13
    • 4. By default, JDFGW is configured to log all messages. There are many levels of logging:

      13
  • SNMP displays the status of network devices. Using the SNMP tab in the Xerox FreeFlow Print Server Gateways, the administrator can select among a number of features and settings for SNMP.

    14
  • Xerox recommends the following third-party SNMP software managers:

    14
    • Additional features supported in SNMP

      14
  • SNMP support for the following features are product dependent:

    14
  • The following table specifies which Xerox products have these SNMP supported features:

    14
    • Table 1-1 SNMP Supported Features by Product

      14
    • Changing attributes support

      15
  • These attributes can be changed via ‘SET’:

    15
  • For additional information on attributes, MIBs, and localization, see device profiles.

    15
    • SNMP MIB support

      15
  • The Xerox FreeFlow Print Server SNMP MIB files use the Xerox Common Management Interface (XCMI) version 4.0. The following list indicates the MIB files included for this version of the Print Server software:

    15
  • Additionally the following MIBs files are supported:

    16
    • Automatic Meter Reading (AMR) support

      17
  • Automatic Meter Reading (AMR) is a function that assists in the accounting and billing process. The feature can be supported using:

    17
    • Localization of text and units of measure

      18
  • With the Xerox FreeFlow Print Server, SNMP text and units of measure can be independent of the locality selected as part of the Local User Interface (LUI).

    18
  • Although the default is set so that the SNMP locality and unit of measure is the same as that of the LUI, the new feature allows the administrator to select a different locality or unit of measure for the SNMP gateway.

    19
  • Remote SNMP clients can control the localization of text objects of syntax

    19
  • LocalizedDescriptionStringTC by setting the MIB object:

    19
  • prtGeneralCurrentLocalization

    19
  • Access is changed from Read-only to Read/Write.

    19
  • However, Remote SNMP clients cannot control the units of measure localization of numeric MIB objects. The localization of these objects can only be controlled from the LUI.

    19
  • Of the many parameters that are available for SNMP configuration, only the ones of common interest to Xerox customers are shown in the following table:

    19
    • Table 1-2 Configuration Variables

      19
    • Local User Interface (LUI) mapping to MIB

      20
  • The following table shows the mapping between the LUI and MIB:

    20
    • Table 1-3 LUI Mapping to MIB

      20
    • Printer and job messages

      20
  • SNMP can broadcast messages about the printer and the jobs on the system. Printer messages may announce that the printer is idle, printing, or out of paper. Job messages announce that jobs are pending, processing, or completed. Other job-rela...

    20
  • The information that is displayed at an SNMP Manager may not always reflect the exact status of a job or printer on the Xerox FreeFlow Print Server Controller. Those Managers that do not support loading of Management Information Bases (MIBs) ...

    20
    • AppleTalk gateway configuration

      20
  • In Gateways, using the AppleTalk tab the administrator can enable or disable the protocol. If the protocol is enabled, the administrator can also select a default queue set for Appletalk.

    20
    • Queue server options

      20
  • In Gateways using the Queue Server tab, the administrator has the option to enable or disable NetWare and to define a Preferred Server Name. This entry field allows the administrator an easy method to directly point to a replica or NDS server name.

    20
    • NetWare gateway configuration

      21
  • In Gateways using the NetWare tab, the administrator can configure the NetWare Network automatically or manually. If the automatic mode is selected, a “wizard” steps the administrator through the configuration of the Novell Server and the Net...

    21
  • If the manual mode is selected, the interface enables manual entry and filtering for the Novell setups and printer queues.

    21
    • LPD gateway configuration

      21
  • In Gateways using the LPD (Line Printer Daemon) tab, the administrator can enable or disable the LPD protocol, set the default queue, and set the LPD port. The default port is 515, the most commonly used port.

    21
  • Within the System Administration part of the user interface, Network configuration options are presented.

    21
    • IP configuration

      21
  • In Network Configuration, using the IP Address tab, the administrator can enable or disable IP. If IP is enabled, the administrator can adjust or change the following settings:

    21
  • The administrator must also select the IP Configuration Method. The drop down menu presents two options: a “Static” IP configuration which allows the user to specify the IP values, or “DHCP” method which allows a DHCP server to provide IP information.

    21
    • Dynamic Host Config Protocol (DHCP)

      22
  • DHCP automates the configuration of computers using TCP/IP and performs the following functions:

    22
    • 1. Automatically assigns IP Addresses.

      22
    • 2. Delivers TCP/IP stack configuration parameters like the subnet masks and default gateway.

      22
    • 3. Provides other configuration information such as printer addresses, time and news servers.

      22
    • Name services

      22
  • The following services are supported by Xerox FreeFlow Print Server software.

    22
    • Windows Internet Name Service (WINS)

      22
  • This network configuration option allows the administrator to enable/disable the WINS service. The text entry option when left blank allows WINS to broadcast the request to the first available WINS server on the network. WINS provides the abi...

    22
    • Domain Name Service (DNS)

      22
  • The DNS service maintains host names to IP Address mappings. DNS is also a Directory Service that stores arbitrary objects not necessarily related to name-to-IP information.

    22
  • In Network Configuration, using the DNS tab, the administrator can enable/disable DNS. If enabled is selected, the administrator must provide the information requested in the text entry windows.

    22
  • The DNS protocol has also been enhanced to allow for dynamic updating of DNS. The enhancement is referred to as Dynamic Domain Name Service (DDNS). To invoke this service the administrator enables it on the DNS tab.

    22
    • Network Information Services (NIS/NIS+)

      23
  • NIS and NIS+ are network lookup services that provide information that must be known throughout the network as well as all machines on the network.

    23
  • The administrator can enable or disable either the NIS or NIS+ service. If either of these is enabled, the administrator must supply the information requested by the text fields or choose “Find NIS+ server” which will provide this same information.

    23
    • Active Directory Service (ADS)

      23
  • The Xerox FreeFlow Print Server interface provides a “wizard” that enables the administrator to add ADS domains and permits Print Server integration into Windows NT ADS networks.

    23
    • Network filing configuration

      23
  • In Network Configuration, the SM/FTP tab allows the administrator to enable or disable filing using one of three different technologies:

    23
    • 1. SMB, the protocol behind WINS.

      23
    • 2. FTP, File Transfer Protocol.

      23
    • 3. SFTP, Secure File Transfer Protocol with encryption.

      23
    • LP/LPR compatibility with Xerox FreeFlow Print Server

      23
  • Xerox FreeFlow Print Server-driven systems can now be targeted to existing NPS customers for both black and white, and highlight color. The Print Server now supports the following options.

    23
    • NPS lp-o and lpr-c

      23
  • There is support for NPS lp-o and lpr-c options; the lp/lpr options are received by the LPR gateway and mapped to Xerox FreeFlow Print Server attributes.

    23
  • The following NPS lp/lpr options are supported:

    23
    • 1. NPS general options

      23
    • 2. Page order override

      24
    • 3. Background forms

      24
    • 4. Selectable halftone (not including full color)

      24
    • 5. Highlight color (highlight printing color)

      24
    • 6. Hold job for manual release

      24
    • 7. Selectable resolution

      24
    • 8. Other

      24
    • Ethernet connection speed

      25
  • In Network Configuration, using the Connections tab, the administrator can select the speed of the Ethernet. The default is set to automatic and the software/NIC card automatically detects and transmits at the highest speed available. However...

    25
  • The need to set a specific speed may occur if a switch is set to a particular speed and does not support automatic negotiation. Under these conditions, the full Xerox FreeFlow Print Server controller may need to be set to the same speed as the switch.

    25
    • Restore network factory settings

      25
  • With the addition of several interface options as well as user settings, the administrator may want to restore factory settings. The interface provides a [Restore Defaults] button in Network Configuration that permits the administrator to res...

    25
    • \

      28
    • When to Backup and Restore a System

      28
      • Restore System

        28
    • When to Backup and Restore a Configuration

      29
      • Restore Configuration

        30
      • DocuSP 5.x to Xerox FreeFlow Print Server 6.x upgrade

        30
  • What is the basic purpose of Configuration Backup and Restore?

    30
  • What is the basic purpose of System Backup and Re store?

    31
  • What does Configuration Backup and Restore actually save?

    32
  • What does System Backup save?

    32
  • How big are the files?

    32
  • Where are the files saved?

    32
  • How long does the process take?

    32
  • What schedule should be used?

    32
    • Troubleshooting

      32
      • Activity logging

        32
        • 1. Open a terminal window and logon as root user

          33
        • 2. Enter pwd to verify that /export/home/xrxusr is the current directory.

          33
        • 3. Enter ls to display the contents of the directory. One of the files listed should be backup.log.

          33
        • 4. Change the log name to your desired name by entering the following command:

          33
      • Testing the backup tape

        33
        • 1. Ensure that the tape drive is connected and powered on. Insert the backup tape in the tape drive. If the backup required more than one cassette, make sure that the first tape (Vol 1) is inserted.

          33
        • 2. Open a Terminal window and logon as root user.

          33
        • 3. Enter mt -f /dev/rmt/0 status to check the tape drive status. The system returns a message indicating the type of tape drive.

          33
        • 4. When the tape drive location has been verified, enter the following command:

          33
      • Checking the tape drive

        34
        • 1. If the Xerox FreeFlow Print Server is running, follow the procedures in your customer documentation to shut down and power off the controller. If the system displays a # prompt, enter halt. When the OK prompt is displayed, power off the controller.

          34
        • 2. Power off the tape drive.

          34
        • 3. Ensure that the SCSI cable connecting the tape drive to the controller is securely connected. If the tape drive is your system's only external SCSI device, there should be only one SCSI cable connected to the tape drive, and it should be c...

          34
        • 1. If the tape drive is an older unit (for example, an 8mm DocuTech tape drive) with a 50-pin SCSI connector, a terminator must be installed on the Out connector if the tape drive is the last device on the SCSI chain.

          34
        • 2. Check the SCSI ID selector and ensure that it is not set to 0, 1, 3 or 6. These settings could possibly conflict with internal SCSI devices on some controller types. If there are other external devices, ensure that no two devices are set t...

          34
        • 3. Ensure that the tape inserted in the drive is a regular tape and not a cleaning tape.

          34
        • 4. Power on the tape drive, and wait 10 seconds.

          34
        • 5. Power on the controller.

          34
        • 6. Press <Stop + A> as soon as the banner screen appears.

          35
        • 7. Ultra-SCSI devices only: Check that both green LEDs on the back of the tape drive are lit.

          35
        • 8. At the ok prompt, enter boot -r to perform a reconfiguration boot.

          35
    • First In/First Out (FIFO) printing

      37
      • 1. Select [Setup] on the main menu.

        37
      • 2. Select [System Preferences].

        37
      • 3. Under Scheduling Mode, click FIFO.

        37
    • Resource based scheduling

      38
      • 1. Select [Setup] on the main menu.

        38
      • 2. Select [System Preferences].

        38
      • 3. Under Scheduling Mode, click Resource Based Scheduling.

        38
      • 1. Right-click on a queue

        38
      • 2. Select [Hot Folder]

        38
      • 3. Select [Enable Hot Folder]

        38
      • 1. Is the first job eligible for Parallel RIPing? If yes, the Xerox Freeflow Print Server processes the job using all the available Parallel RIPs and no additional jobs can be processed.

        39
      • 2. If no, the Xerox Freeflow Print Server routes the first job through a single RIP.

        39
      • 3. The Xerox Freeflow Print Server determines whether the next job is eligible for parallel RIPing.

        39
      • 4. If yes, the Xerox Freeflow Print Server processes the job using all the remaining RIPs. No other job can be RIPed until one of the jobs is completed.

        39
      • 5. If no, the Xerox Freeflow Print Server routes the job through the next single RIP path. The Print Server continues through the cycle.

        39
    • ASCII and the PS or PCL decomposers

      40
    • setpclcontrol utility

      40
    • setlp/lprcopycount utility

      40
    • NPS lp-o and lpr-c

      41
      • 1. NPS general options

        41
      • 2. Page order override

        42
      • 3. Background forms

        42
      • 4. Selectable halftone (not including full color)

        42
      • 5. Highlight color (highlight printing color)

        42
      • 6. Hold job for manual release

        42
      • 7. Selectable resolution

        42
      • 8. Other

        42
      • Table 3-1 DCS Comments for Highlight Color

        43
    • TIFF orientation

      45
    • Supported TIFF tags

      46
      • 1. Copy the VIPP startup file into /var/spool/XRXnps/vipp and then restart the Print Server. The file must exist in this directory and cannot be changed. However, you can set a symbolic link to other locations.

        48
      • 2. In Queue Manager, create a print queue named VIPP. Change the default document format from ASCII to PostScript. If this is not done, all VIPP jobs runs as ASCII unless the data file begins with “%!”.

        48
      • 3. Select the PDF/PostScript tab, and select [Start File]. Browse to the startup file and select this file.

        48
    • Save job options

      48
    • Scan to digital input on Nuvera 1xx

      49
    • Copy input for multiple page TIFF files

      49
    • RIP input

      50
    • Copy/move/delete saved jobs

      50
    • Copying and saving jobs to CD

      51
    • Saving custom templates

      51
    • Editing thumbnails

      51
    • Using the PDF editor

      52
    • Creating jobs to use subset finishing

      53
    • Subset offset (Page Level Jog)

      54
    • PCL offset/separator/subset finishing command

      54
    • PCL Offset Stacking

      55
    • Using the PCS Separator

      55
    • Tray confirmation

      56
      • 1. On the main menu select [Setup]

        56
      • 2. Select [System Preferences]

        56
      • 3. Select the [Stocks and Trays] tab

        56
    • Mapping trays to media

      57
      • 1. XPIF job ticket. This ticket must be pre-appended to the job.

        57
      • 2. IPP Attributes. The information in the XPIF ticket and IPP attributes become part of the job attributes sent to the system.

        57
      • Resident fonts

        59
      • Soft fonts

        59
      • Downloaded font

        59
    • Downloading fonts from the network

      60
    • Resident fonts

      60
      • PostScript resident fonts

        60
        • Table 5-1. PostScript Fonts

          60
      • PCL resident fonts

        63
        • Table 5-2. PCL Resident Fonts

          64
        • Table 5-3. PCL 5e Resident Bitmap Fonts

          65
    • Non-resident fonts

      65
      • Downloaded fonts

        65
      • Optional or soft fonts

        65
    • Font substitution

      66
      • PostScript fonts

        66
      • PCL 5e fonts

        66
    • Auto exporting accounting log

      67
    • Accounting exported values

      67
    • Accounting file fields

      68
      • Job ID

        68
      • Container ID

        68
      • Report ID

        68
      • Host Job Number

        68
      • Record status

        68
      • Document Name

        69
      • Document Date

        69
      • Sender Name

        69
      • Recipient

        69
      • Account

        69
      • Disposition

        69
      • Job Status

        69
      • Interrupt Status

        70
      • Print Server Name

        70
      • Virtual Printer

        70
      • Machine Type

        70
      • Printer Type

        70
      • Job Source

        70
      • Channel Idle Time (milliseconds)

        70
      • Job Submission Date

        70
      • Input File Size (bytes)

        70
      • Job Format

        70
      • PDL Format

        70
      • Start RIP Time

        71
      • Stop RIP Time

        71
      • Elapsed RIP Time (seconds)

        71
      • Account ID

        71
      • User ID

        71
      • Additional Job Data

        71
      • RIP Interrupt Time (seconds)

        71
      • Initial JDL

        71
      • Initial JDE

        71
      • Records Read

        71
      • DJDE Records Read

        71
      • Data Blocks Processed

        71
      • Data Blocks Skipped

        71
      • Number Pages RIPed

        71
      • Total Pages Trapped

        71
      • Total Anti Aliased Pages Processed

        71
      • Start Date

        71
      • Completion Date

        71
      • Pages To Print

        72
      • Collate Mode

        72
      • Copies Requested

        72
      • Copies Printed

        72
      • Total Sheets Greater than 9” Wide Printed

        72
      • Total Sheets Greater than 345mm Wide Printed

        72
      • Total Sheets Printed

        72
      • Total Impressions Printed

        72
      • Pages to Bin

        72
      • Pages to Tray

        72
      • Number 1-Sided Sheets Printed

        72
      • Complexity Induced Skips

        72
      • Number 2-Sided Sheets Printed

        72
      • Lines Printed

        72
      • Pages Spaced

        72
      • Total Black Only Pages Printed

        72
      • Total Color Pages Printed

        72
      • Complexity induced Skips

        72
      • Finishing Applied X

        73
      • Medium X, Number Printed

        73
      • Medium X, Type

        73
      • Medium X, Size

        73
      • Medium X, Color

        73
      • Medium X, Name

        73
      • Medium X, Opacity

        73
      • Medium X, Holes count

        73
      • Medium X, Grain

        73
      • Medium X, Finish

        73
      • Medium X, Weight

        74
    • View and Print the Billing Report

      75
      • 1. Select [Administration: Billing...]

        75
      • 2. Select the [Print...] button

        75
      • 3. Select a queue from the Queue drop-down menu

        75
      • 4. Enter the Customer ID and Machine ID

        75
      • 5. Select [Close] when you are finished

        75
    • Billable events

      75
      • Xerox billable events include the following:

        75
      • Billable events do not include the following:

        75
    • Billing meters

      76
      • Table 6-1 Billing Meters for Regions

        76
    • Printer fault

      80
      • Disk Usage - example of a declared fault

        80
    • Job fault

      80
      • t

        80
    • SNMP problems

      81
      • 1. Log in as root.

        81
      • 2. # prstat

        81
      • 3. ps -ef | grep agent

        81
      • 4. pstack 9252

        81
    • Client problems

      82
      • Windows problems

        82
      • Macintosh problems

        82
        • 1. Verify that the AppleTalk network is up and that there is at least one router on the network.

          82
        • 2. If there is no router on the AppleTalk network, jobs cannot be submitted through the AppleTalk gateway. When a router becomes available, reboot the controller to submit jobs through the AppleTalk gateway.

          82
        • 3. If there is a router on the Apple Talk network, delete the “/ opt/XRXnps/bin/atports” file at the controller and reboot.

          82
      • FreeFlow problems

        83
        • 1. Place the queue to which the DigiPath jobs are being sent on hold. Do this by changing the accept status to “no”.

          83
        • 2. Wait until all jobs have completed printing.

          83
        • 3. Purge the /var/spool/XRXnps/var/spool/data/ xdms directory.

          83
      • GUI problems

        83
        • 1. Determine if the /opt/XRXnps/XRXservui/data/locale/ <locale*>/resources directory exists.

          83
        • 2. Determine if the /opt/XRXnps/XRXservui/data/ui.mn.con fig file exists.

          83
        • 3. If the above files do not exist, set the XAPPLRESDIR environ ment variable by entering the following:

          83
      • Tape Client problems

        83
        • 1. Log in as root.

          84
        • 2. Kill tcmrpcsvc process

          84
        • 3. Restart tcmrpcsvc process with

          84
        • 4. Start Tape Client user interface in stand-alone mode with

          84
      • Print quality problems

        84
        • 1. Retrieve the error page if one was printed.

          84
        • 2. Submit the job to a draft PostScript printer if one is available to determine if the master is valid.

          84
        • 3. Ensure that jobs are sent to the correct queue.

          84
        • 4. Ensure that a valid PDL is used.

          84
        • 5. If the problem still exists, recreate the job with a different print driver and resubmit the job to the printer.

          84
      • Font problems

        84
        • 1. Determine if the font is being downloaded with the job.

          84
        • 2. If the font is not being downloaded with the job, determine if the font is loaded on the server by viewing the Fonts module of the Xerox FreeFlow Print Server.

          84
        • 3. If jagged characters are seen, determine if there is a scalable option available for that font and whether the user selected that option.

          85
        • 4. For incorrect characters or text that runs off the page, determine if the document was created with one driver and printed with another driver.

          85
        • 5. If you are comparing prints from a proof printer, ensure that the same PDL file was used to make the prints on both printers.

          85
        • 6. If small fonts are printing ragged, change the default font renderer in Print Manager from the “Adobe Type Manager” to the “Font Solution”.

          85
      • Inoperable system problems

        85
        • 1. Telnet using another system into the controller and use the su command to become the root user.

          85
        • 2. At the # prompt, type:sync; sync; halt and press <Enter>.

          85
        • 3. At the ok prompt, type boot

          85
      • Job flow problems

        85
        • 1. Hold the job.

          86
        • 2. Resubmit the job to a draft PostScript printer to determine if the master is corrupted. If the job prints without problems, contact the Customer Support Center.

          86
        • 1. Open the printer door. If a message appears in the faults and messages frame, then the communication with the printer is working.

          86
        • 2. Restart the Xerox FreeFlow Print Server software. If the problem still persists, contact the Customer Support Center.

          86
      • Job integrity problems

        86
        • 1. Check the job properties to ensure proper programming.

          86
        • 2. Check for any queue override attributes that may be conflicting with the job programming.

          86
        • 3. If the job is PCL or PostScript, check for job ticket information that may have created a problem with the job. Make changes and resubmit the job.

          86
      • Tray to media mapping problems

        86
      • Gateway problems

        87
      • PDL problems

        87
      • PostScript problems

        87
      • TIFF problems

        87
      • PDF problems

        88
    • Editor problems

      89
      • 1. Login as root.

        89
      • 2. Kill XRXuiEdit and GUI process.

        89
      • 3. Copy the updated executable class file over to the system:

        89
      • 4. opt/XRXnps/XRXuiEdit/bin/pdfView Edit/*.class files and

        89
      • 5. opt/XRXnps/XRXuiEdit/bin/pdfParser/*.class files.

        89
      • 6. Restart the Xerox FreeFlow Print Server GUI using./ startGUI command.

        89
      • 7. Verify the /opt/XRXnps/logs/ui_logs from a terminal window to monitor its output message.

        89
      • Restore password

        89
        • 1. Open a terminal window.

          89
        • 2. Enter the password and select <Enter>.

          89
        • 3. At the prompt (#), enter the following: cd /opt/XRXnps/ XRXui61XX/data and select <Enter>.

          89
        • 4. Type: ls -la and select <enter>.

          89
        • 5. Delete the files “.npw” and “.sum” by typing rm .npw .sum and selecting <enter>.

          89
        • 6. Open the System menu and select [Logon]. Select the desired user type and enter the password. Select <OK>.

          89
        • 7. An error message displays, “A problem was detected in the password file.” Select <OK> and retype the default password again and select <OK>.

          89
        • 8. A message displays in the main window which reads, “Missing password file recreated.”

          89
        • 9. Select on the “missing password file” recreated message. A pop-up window displays the service code C03-501. Another message is displayed which reads, “The missing password file has been recreated. All current passwords are now valid. Conta...

          89
        • 10. Select [Reset].

          90
    • Restart Xerox FreeFlow Print Server software without rebooting

      90
    • Productivity and performance problems

      90
      • 1. Check the job status in the Job Manager window.

        90
      • 2. If the job status is Hold, select [Release] to process the job.

        90
      • 3. If the job is RIPing, check the performance meter. If the CPU activity is high, the decomposer is working. If this is not true, restart the Xerox FreeFlow Print Server software.

        90
      • 4. Submit the job to a draft printer to determine if the master is valid.

        90
      • 5. Check the time on the decomposer that is working on the job. For example, if the job is a PostScript job, type the following in a Terminal Window: ps -ae|grep ps_cdf

        90
      • 6. If problems still persist, contact the Customer Support Center.

        90
    • Problems when saving a job

      90
      • 1. Ensure that the banner and error pages are enabled,

        90
      • 2. Submit the job for printing.

        90
      • 3. Check the error page for the words “OFFENDING COMMAND”. The words after this instruct what to do to fix the file.

        91
    • all_jobs_log

      91
    • system_log

      91
    • status_log

      92
    • ep_exception_log and ep_primary_log

      92
    • LPR logs

      92
    • Printing the accounting log

      92
    • LP/LPR and the ASCII job tickets

      93
      • 1. Open a terminal and login as root

        93
      • 2. Enter: setenv LD_LIBRARY_PATH/opt/XRXnps/lib

        93
      • 3. Enter: [/home/rlech/bin]getAttrsTv

        93
      • 4. The program executes and lists valid options.

        93
      • 5. Enter: g j, the job number from Job GUI>

        93
      • 6. The job attributes display.

        93
      • 1. Place your mouse cursor in the background outside of the Xerox FreeFlow Print Server Print Services window.

        93
      • 2. Right-click and select [Programs].

        93
      • 3. Select [Terminal].

        93
      • 4. Put your mouse cursor in the window and type: su

        93
      • 5. Select <Enter>.

        93
      • 6. Type in your root password.

        93
      • 7. Select <Enter>. A # symbol displays.

        93
      • 8. Type: sync; sync; halt

        93
      • 9. Select <Enter>. The system reboots.

        93
      • 10. A Program Terminated message and an OK prompt display. Type boot -s

        93
      • 11. Select <Enter>. The system reboots.

        93
      • 12. When you receive the following message, “Type Ctrl-d to proceed with a normal startup, (or give root password for system maintenance)” type the root password again.

        93
      • 13. Select <Enter>.

        93
      • 14. Select the <Ctrl> and <d> keys on your keyboard at the same time to complete the boot.

        93
      • 1. Select the Peripherals tab.

        96
      • 2. Right-click on the drive entitled “floppy0.”

        96
      • 3. From the right-click menu, select [Eject/Unload]. This dismounts the floppy media, and protects the platform from damage caused by attempting to eject the media manually.

        96
      • 4. Select [OK] to close the “Removable Media Manager” window.

        97
      • 5. Now use the floppy [Eject] button to eject the floppy diskette.

        97
    • Disabling the Solaris Screen Saver

      99
      • 1. Open a Terminal window.

        99
      • 2. Type the following path: cd /usr/openwin/bin.

        99
      • 3. Type dtpower.

        99
      • 4. Select Yes from the Scheme Confirmation window that opens. The Power Saver screen is displayed.

        99
      • 5. From the Current Power Saver Scheme pull-down menu, select Disable.

        99
      • 6. Select OK, and close the Terminal window.

        99
    • Settings for enhanced color output

      99
    • Color job processing efficiencies

      100
      • Time used to generate the PDL

        100
      • Time used to transfer PDL

        100
      • Time required to RIP PDL

        100
      • Time required to print PDL

        100
    • Job submission hints

      101
      • Number of images

        101
      • PostScript preScan and full scan

        101
      • PostScript factory settings

        101
        • Table 8-1. New Default Settings for PostScript

          101
      • Ethernet

        102
      • Gateways

        102
      • Job submission order

        103
      • Job RIP hints

        103
      • Variable data

        103
      • Image Quality (IQ)

        104
      • Job printing hints

        105
      • Skipped pitches

        105
        • 1. Process the job in N-1 order rather than 1-N order. This forces the job to be completely RIPed before the print engine is started up. When the print engine starts it consumes pages at 60 ppm until all pages are printed.

          105
        • 2. The user could pause the printer (the green button on the Xerox FreeFlow Print Server interface) until a large number of pages in the job have been RIPed. If the user then resumes the printer at the right time (some time before the whole j...

          105
    • Perform a trace

      106
      • 1. Login as Administrator.

        106
      • 2. Select [System - Online Manager].

        106
      • 3. Select:

        106
      • 4. Channel Gateway - Enable

        106
      • 5. Input Device - Online

        106
      • 6. Input Control - Start

        106
      • 7. Submit a job from the host.

        106
      • 8. After the job is completely received by the Controller, select Input Control - End.

        106
      • 9. Open a Terminal window.

        106
      • 10. Type cd /opt/XRXnps/XRXgrpset/bin and press <Enter>.

        106
      • 11. Type ./dspTrc > FileName.txt and press <Enter>.

        106
      • 12. Type ls -l and press <Enter> to see the new file and the file size.

        106
      • 13. If the file size is greater than 1.44 MB, type compress FileName.txt and press <Enter>. If the file size is less than 1.44 MB, go to “Export the trace file to floppy”.

        106
    • Export the trace file to floppy

      106
      • 1. Insert a blank, formatted floppy into the floppy drive.

        106
      • 2. Type volrmmount -i and press <Enter>.

        106
      • 3. If you used the “compress” command above, type cp FileName.txt.Z /floppy/floppy0 and press <Enter>. If you did not use the “compress” command above, type cp FileName.txt /floppy/floppy0 and press <Enter>.

        106
      • 4. Type eject and press <Enter>.

        106