Emerson 2200S User Manual

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To speak to a customer service representative, contact the Micro Motion customer service department. 
Contact information is provided in Section 1.8.

Before contacting Micro Motion customer service, review the troubleshooting information and 
procedures in this chapter, and have the results available for discussion with the technician.

If the transmitter does not operate at all (i.e., the transmitter is not receiving power and cannot 
communicate), perform all of the procedures in Section 10.14. 

If the procedures do not indicate a problem with the electrical connections, contact the Micro Motion 
customer service department.

If the transmitter does not appear to be communicating, the wiring may be faulty or the 
communications device may be incompatible. 

•

For HART network communications, perform the procedures in Section 10.14.3. 

•

For communication using a communication device, check the wiring and the communication 
device. See Appendix D for ProLink II, or Appendix E for the 375 Field Communicator.

If you can read data from the transmitter but cannot write data (e.g., you cannot start, stop or reset 
totalizers or change transmitter configuration), check to see if the transmitter is write-protected, and 
disable write-protection if required. 

If a zero or calibration procedure fails, the transmitter will send a status alarm indicating the cause of 
failure. See Section 10.12 for specific remedies for status alarms indicating calibration failure.

Troubleshooting topics and locations continued