Sony Ericsson W830I User Manual

77

Troubleshooting

Solution: Try another battery and 
charger for the same phone model, 
or visit your retailer and ask them to 
verify if the battery and charger are 
working properly.

The phone turns itself off
Possible cause: The 

 button has 

been pushed unintentionally.

Solution: Turn on the automatic key 
lock, or lock the keypad manually 

Possible cause: The battery 
connection is poor.

Solution: Make sure the battery is 
inserted correctly 

I cannot use SMS/text messages on 
my phone
Possible cause: Settings are missing 
or incorrect.

Solution: Contact your network 
operator to find out the correct SMS 
service centre setting 

messaging (SMS).

I cannot use MMS/picture messages 
on my phone
Possible cause: Your subscription 
does not include data capability.

Solution: Please contact your network 
operator.

Possible cause: Settings are missing 
or incorrect.

Solution: 

1

2

Select a region and a country.

3

Select the Phone setup tab, and select 
a phone model.

4

Select the MMS setting to download 
to your phone.

I cannot use the Internet
Possible cause: Your subscription 
does not include data capability.

Solution: Please contact your network 
operator.

Possible cause: Internet settings are 
missing or incorrect.

Solution: 

1

2

Select a region and a country.

3

Select the Phone setup tab, and select 
a phone model.

4

Select the WAP setting to download to 
your phone.