BlackBerry 10.3 User Manual
Your administrator can delete all of your device data, including your personal content. This feature helps to secure your
device if your device was lost or stolen.
device if your device was lost or stolen.
Troubleshooting: Work space and BlackBerry Balance
My device is quarantined
Your BlackBerry device might be quarantined if your work account is associated with an Enterprise Mobility Management
(EMM) solution from BlackBerry, and services aren't correctly activated on the SIM card in your device. If the EMM solution
from BlackBerry detects that the security of your device is compromised, your device might also be quarantined.
If your device is quarantined, your administrator notifies you that your device can't access your work space until you resolve
the issue. Your administrator might delete the data on your device, prevent access to unlock your device, or remove your
device from your organization's network.
To correct the problem and leave quarantine, try using a different SIM card or changing your wireless service plan. If the
security of your device has been compromised, you might need to wipe your device to delete all of the data. For further
assistance, contact your administrator.
(EMM) solution from BlackBerry, and services aren't correctly activated on the SIM card in your device. If the EMM solution
from BlackBerry detects that the security of your device is compromised, your device might also be quarantined.
If your device is quarantined, your administrator notifies you that your device can't access your work space until you resolve
the issue. Your administrator might delete the data on your device, prevent access to unlock your device, or remove your
device from your organization's network.
To correct the problem and leave quarantine, try using a different SIM card or changing your wireless service plan. If the
security of your device has been compromised, you might need to wipe your device to delete all of the data. For further
assistance, contact your administrator.
BlackBerry Blend
You can use BlackBerry Blend to stay connected and interact with your BlackBerry device from your computer or tablet.
When you use BlackBerry Blend, you can access your messages, files, events, and contacts on your computer or tablet the
same way you'd use them on your device.
About BlackBerry Blend
You can use BlackBerry Blend to stay connected and interact with your BlackBerry device from your computer or tablet.
When you use BlackBerry Blend, you can access your messages, files, and certain apps on your computer or tablet the
same way you'd use them on your device. Discreet, on-screen notifications alert you to incoming messages, chats, and
updates.
You can use BlackBerry Blend on a computer or tablet to:
• View and respond to some messages and chats from different accounts in the BlackBerry Hub.
• Access your BBM chats, groups, and channels.
• Access your text messages (SMS).
• View and update your calendar events and contacts.
• Copy and transfer files between your device and computer or tablet.
• Open a browser with a secure connection to view private information from your organization's intranet, if your device is
You can use BlackBerry Blend on a computer or tablet to:
• View and respond to some messages and chats from different accounts in the BlackBerry Hub.
• Access your BBM chats, groups, and channels.
• Access your text messages (SMS).
• View and update your calendar events and contacts.
• Copy and transfer files between your device and computer or tablet.
• Open a browser with a secure connection to view private information from your organization's intranet, if your device is
associated with a BlackBerry Enterprise Service 10.
User Guide
Productivity and work
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