Sony 970C Series User Manual

Text is printing off the edge 
of the page.

• Make sure the margins are set correctly in your software program.
• Make sure the text and graphics in your document fit within the printable area of 

• Make sure you have selected the right paper size in the 

 tab. See “Setup Tab” 

• Uncheck 

 in the 

The print quality is poor.

• Make sure you are using media intended for HP DeskJet printers, and that the 

media is loaded print side down.

• Make sure you have selected the correct paper type in the 

• If the printing appears faded or dull, click 

 or 

 instead of Draft on the 

• If the colors bleed or the ink smears, click 

 or 

 instead of Best on the 

• Make sure you are not out of ink. See “Replacing Print Cartridges” on page 31.
• You might need to clean the print cartridges. See “Cleaning Print Cartridges” on 

•  If the color ink and black ink aren’t lining up on the printed page, go to the 

 and click 

Colors are wrong or missing.

• Verify that you removed the protective vinyl tape from the print cartridge.
• Check the print cartridges status. See “Print Cartridge Status” on page 29.
• You might need to clean your color print cartridge. See “Cleaning Print 

• Uncheck 

 on the 

 tab. See “Advanced Tab” on page 9.

Banners aren’t printing 
correctly.

• Make sure the OUT tray is up. 
• Make sure you selected 

 on the 

• If several sheets feed into the printer together, unfold and refold the paper.
• If the paper creases going through the printer, the paper might be unsuitable for 

banner printing.

• If gaps in the printing appear at the ends of the sheets, the problem might be with 

your software program. See Release Notes in the 

 group. To get to these 

notes, click 

.

The Automatic Two-Sided 
Printing Module is attached, 
but you can’t select the 

 option in the 

 section 

of the 

 tab.

1

Print one page.

2

Go to the 

 tab, check 

, then check 

.

1

Go to the 

 tab of the 

. 

2

Check 

, then click 

.

3

Click the 

 in the upper-right corner to close the dialog box.

4

Go to the 

 tab of the 

dialog box.

5

Check 

, then check 

.

970C.book  Page 39  Tuesday, February 1, 2000  11:31 PM