Sony 970C Series User Manual

Pull the paper out of either the IN tray or the OUT tray.

Press the Resume Button on the front of the printer to clear the paper jam.

If the paper jam has cleared, print your document again. If the paper jam was 
not cleared by pressing the Resume Button, and you cannot remove the 
jammed paper from the front of the printer, follow the steps in the next section.

Turn your printer off.

Press the button on top of the Two-Sided 
Printing Module and lower the access 
door. 

Pull the jammed paper out of the Module, 
then close the access door.

Turn your printer on, then print your document again. 

Two-Sided printing was 
selected, but printing is only 
on one side of the paper.

•  Re-attach the Automatic Two-Sided Printing Module. See “Installing the 

•  Check the 

 tab to ensure you have checked 

. See 

• Be sure that you have selected a supported media size (see page  47) in the 

software program that you are using.

In Two-Sided Printing, the 
binding margin appears in 
the wrong place.

•  Check the 

 tab to ensure you have chosen the correct paper orientation. See 

•  Make sure you selected 

 or 

 on the 

 tab. For correct 

Print Cartridge Status Light 
won’t stop blinking.

• See “Print Cartridge Status” on page 29.
• Make sure the printer’s top cover is closed.

The printer is jammed.

• See “Clearing a Paper Jam” on page 40.

You have printing problems 
on a networked printer.

• See the HP DeskJet 970C Series Printer Network Guide for Windows.

You are having USB 

 

problems.

• See Appendix D, “Frequently Asked Questions About USB (Universal Serial Bus)” 

Press top button to access rollers

970C.book  Page 40  Tuesday, February 1, 2000  11:31 PM