Sony 970C Series User Manual

•

If you are in the U.S., setting up your printer for the 
first time, and do not have a CD-ROM drive or access 
to 

, you can order the 

printer software on 3.5-inch diskettes by calling (661) 
257-5565 (nominal shipping and handling charge 
may apply). Diskettes are delivered to you at no extra 
charge. Bonus software that may be provided on the 
CD will not be provided on disks.

•

If you are in the U. S. and need a software update, 
you can download the printer software from 

. 

If you do not have access to the web site, call (661) 
257-5565. Software updates are available for the cost 
of the CDs or diskettes plus shipping.

•

If you are outside the U.S. and cannot download the 
driver from 

 (see page 42), 

call the 

nearest you.

If your HP printer is ever in need of repair, simply call the 

. A trained service technician 

will diagnose the problem and coordinate the repair 
process for you. This service is free during your printer’s 
standard warranty. Beyond the warranty period, repairs 
are charged on a time and materials basis.

Within 90 days from the time of your purchase, phone 
support is provided to you free of charge. However, if you 
are calling long distance, long-distance charges may 
apply. Before placing a call for help, please make sure 
that:

1

You have checked your Quick Start Poster and this 
User’s Guide for installation and troubleshooting 
tips.

2

You have checked 

 (see 

page 42) for product help.

3

If you are in the U.S., call 

, our toll-free automated support line at (877) 

283-4684 for fast and simple solutions to 
commonly asked HP DeskJet printer questions.

4

If you cannot solve your problem using the above, 
then call an HP service technician while you’re in 

front of your computer and printer. Before you call, 
be sure you have the following information:

•

Your printer’s serial number (the label is on the 
printer’s bottom).

_________________________________

•

Your printer’s model number (the label is on the 
front of the printer).

_________________________________

•

The model of the computer.

_________________________________

•

The version of the printer software and software 
program (if applicable). To find your printer software 
version, go to the HP DeskJet toolbox, click on the 
printer icon in the title bar, then select 

 from 

the drop-down menu.

_________________________________

Then we can help you with your questions immediately!

See the list below for your country’s 

 phone number:

Africa/Middle East 

41 22/780 41 11

Argentina 

(541) 778-8380

Australia 

+61 3 8877 8000

Austria 

43 (0) 660 6386

Belgium (Dutch) 

32 (0)2 62688 06

Belgium (French) 

32 (0)2 62688 07

Brazil 55 11 

011 829-6612

Canada 

(905) 206-4663

Chile

800 36 0999

China  

8610-65645959 

Czech Republic 

42 (2) 471 7321

Denmark 

45 (0) 39 294099

Finland 

358 (9) 2034 7288

France 

33 (0) 143623434

Germany 

49 (0) 180 532 6222

Greece 

30 1 689 64 11

Hong Kong 

(800) 96 7729

Hungary 

36 (1) 252 4505

India 

91 11 682 60 35

Indonesia 

6221 350 3408

Ireland 

353 (0) 1662 5525

Israel 

972-9-9524848

Italy 

39 (0) 2 264 10350

970C.book  Page 43  Tuesday, February 1, 2000  11:31 PM