Lucent Technologies 101-1620-005 User Manual

Octel Unified Messenger Concepts & Planning Guide

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101-1620-005

can generate reports summarizing voice mail activity using the Octel 
Unified Messenger Reporting Tool application.

The fax server is a third-party component to which the voice server 
delegates all functionality related to sending and receiving faxes. For 
more information on third-party fax server compatibility with Octel 
Unified Messenger, see “Octel Unified Messenger interoperability with 
third-party fax servers” on page 2-20.

Octel Unified Messenger, in conjunction with a compatible fax server, 
offers the following fax features:

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Fax messages can be received and stored in a subscriber’s 
mailbox.

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Subscribers can send fax messages and e-mail messages to fax 
devices for printing.

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A copy of a subscriber’s Inbox listing can be faxed to a fax device 
through the telephone user interface.

For more information on how to set up fax servers, see “Octel Unified 
Messenger interoperability with third-party fax servers” on page 2-20.

Incoming faxes may be received in two ways, depending on whether the 
system is set up with Direct Inward Dialing (DID):

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On systems with DID, callers call into a subscriber’s mailbox and 
press Start on their fax device. 

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On systems without DID, callers call the subscriber’s automated 
attendant from the fax machine’s telephone, select the 
subscriber’s extensions by using either Dial-by-Name or by 
entering the subscriber’s extension number, and press Start on 
their fax device.

Once fax calls are received, Octel Unified Messenger transfers the call 
from the voice server to the fax server. When the fax server answers the 
call, the voice server identifies the intended recipient and switches the call 
to the fax server to receive the fax. The fax server then delivers the fax 
message into the recipient’s mailbox.