Avaya 15-601063 User Manual

The Customer Prompt window of the Campaign Wizard is used to set the sequence of questions that are played to callers
and to record their responses.

·

 Add action 

To add a new campaign action, click  Add action. The Please edit the Campaign action window opens.

·

 Edit action 

Select the prompt or recording to edit then click 

Edit action. The Please edit the Campaign action window opens.

 

The Please edit the Campaign action window can be completed with the following information.

·

Select this option to play a prompt to the caller. Click 

 to specify which prompt to play or create a new prompt in

.

·

Allow the customer to input information 
Select this option to if you want the action to record the caller's response.

·

What type of input do you want 
This option sets whether the voicemail server should Record voice or Record key presses.

·

Please enter the maximum recording length or Please enter the maximum number of key presses. 
The field name depends on the type of input chosen. The time specified in seconds sets the maximum length of
recording or the maximum number of key presses to record before the next action.

·

Please enter a unique name that will describe the input 
A name to associate with the action. The name should be a single word with no spaces.

·

The following prompt will be played to an agent when the above data is reviewed 
This option allows you to select or create a prompt that is played to agents before hearing the caller's response.

Click 

 to specify which prompt to play or create a new prompt in the Wave Editor window. For more information,

.

 

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