Avaya 15-601063 User Manual

After completing the sequence of questions and responses, the caller can be offered a menu of options. The Customer
Menu window of the Campaign Wizard is used to select the options available.

·

Please select the prompt to be played after the customer has made their recordings 
You can select or create a prompt that is then played to callers after completing the sequence of questions and

answers. The prompt should inform the customer of which actions selected from the list they can use. Click 

 to

specify which prompt to play or create a new prompt in the Wave Editor window. For more information, see 

.

·

Please select which options will be available to the customer after the above prompt has played 
Check the boxes to select the options that will be available to the customer. The customer then needs to press the
corresponding key.

·

Save the Campaign (and then quit) 
Saves caller responses and then disconnects the caller.

·

Play back response to the Campaign 
Plays back the customers responses to them and then repeats this customer menu.

·

Restart the whole Campaign 
Delete the customers responses and restarts the sequence of questions and answers.

·

Quit the Campaign (without saving) 
Disconnects the customer without saving their responses.

·

 Move options 

You can move the currently highlighted option so that the key presses associated with the options differ.

·

Timeout 
Sets how long the voicemail server should wait for an answer before following the No Answer connection.

 

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