Motorola BLINK1-B User Manual

Page of 26
created by:  Pro. Q.C. Systems Design Limited
ENGLISH
Category
Problem  
Description / Error
Solution
Account
I am unable to 
login even after 
registration.
Please check your user name 
and password.
Account
I receive an error 
message saying:  
“Email ID is not 
registered”. 
Please ensure that you have 
registered with us. Tap 
Create 
Account to create an account to 
be able to use the 
Wi-Fi
®
 Baby 
Monitor Unit.
Account
What do I do if I 
forgot my password ?
Click on the “Forgot Password” 
link on the  
www.monitoreverywhere.com 
website OR your Android
 or 
iOS application. We will send a 
new password to your registered 
e-mail ID.
Account
I am unable to 
receive a new 
password although 
I have used the 
“Forgot password” 
option.
1. The e-mail might have been 
sent to your Junk Mail Folder. 
Please check your Junk Mail 
Folder.
2. There might be a delay in 
getting your e-mail. Please 
wait for a while and check 
again.
Connectivity 
Issues
I get a message: 
“We are having 
problems to access 
your camera 
currently. This could 
be because of the 
internet connection. 
Please try in a while 
again”.
1. Please try again in a few 
minutes. This could be 
because of any issue with your 
internet connection.
2. If the problem remains, please 
restart your camera to check if 
this fixes the problem.
3. Please restart your Wireless 
Router.
Help
32
Help
33
6.  Help
Noise interference
To avoid background noise or echoes, ensure that there is 
enough distance between your device and the Wi-Fi
®
 Camera 
Unit.
Use of other 2.4 GHz products, such as Bluetooth
®
 systems or 
microwave ovens, may cause interference with this product. 
Keep the Wi-Fi
®
 Camera Unit at least 5ft away from these 
types of products, or turn them off if they appear to be causing 
interference.
Lost connection
Check your Wi-Fi settings. If necessary reconnect your Wi-Fi.
Ensure the Wi-Fi
®
 Camera Unit is switched ON. Wait a few 
minutes to make the connection with the Wi-Fi system.
If you forgot your password
If you do not remember your password, tap 
Forgot password 
and submit your e-mail address. A new password will be sent to 
your e-mail address immediately.
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18/4/13   2:09 PM