Avaya 03-300430 User Manual

The Announcement circuit pack can exhibit a condition that does not allow recording.
If the circuit pack gets locked into this state (this is an extremely rare condition), two of the 
announcement ports on the circuit pack (one of which is the record port) will be unusable by 
software.  Also, save/restore announcements will not work since the record port looks 

busy to the circuit pack.  Note that software does not have any way of knowing this and will 
attempt to use the ports.

If the circuit pack is locked into this state, the following symptoms will be observed:

1. When attempting to record an announcement, users will hear the proper record tone, but 

the announcement will not record (they will not know it until the announcement is played 
back).

2. Performing a test board long when the circuit pack is in this state will yield the 

following abort codes:

●

Ports 1 AND 9 abort Test 206 with code 1024.

●

Ports 1 AND 9 abort Test 205 with code 2000.

●

Board-level Tests 209 and 210 abort with code 1024.

3. The save/restore announcements times out with:

Error encountered, can’t complete request

The Announcement circuit pack lock-up can be cleared remotely by performing a soft reset to 
the circuit pack:

●

busyout board location (this command drops every call in progress on the 

Announcement circuit pack).

●

Reset circuit pack using reset board location.

●

Release board using release board location.