Astaro ASG 525 Premium Support, 3Y Sub ASGN05253PS User Manual
Product codes
ASGN05253PS
© 2011 Astaro GmbH & Co. KG – a Sophos company. Subject to change without notice.
Astaro RED devices are supplied with a manufacturer’s limited Warranty (Standard Warranty) of one year. This
is independent of any relevant statutory warranty claims against the Astaro Partner from which the end-user
purchased the device and is independent of all other statutory and contractual claims of the end-user which
shall remain unaffected. The manufacturer’s limited warranty period starts at the moment of sale by the Astaro
Partner to the end-user or at the latest three months after initial delivery of the device by Astaro. Within the
warranty period, the end-user is entitled to claim the 72h bring in hardware replacement service as described
above for RED devices that have material, constructional or manufacturing defects. The standard warranty
period can be extended by purchasing a 2-year warranty extension. Defective devices covered by the
extended warranty will, during the total manufacturer’s warranty period (i.e. including the original warranty
period), be replaced by Astaro using the 24h up-front replacement service.
is independent of any relevant statutory warranty claims against the Astaro Partner from which the end-user
purchased the device and is independent of all other statutory and contractual claims of the end-user which
shall remain unaffected. The manufacturer’s limited warranty period starts at the moment of sale by the Astaro
Partner to the end-user or at the latest three months after initial delivery of the device by Astaro. Within the
warranty period, the end-user is entitled to claim the 72h bring in hardware replacement service as described
above for RED devices that have material, constructional or manufacturing defects. The standard warranty
period can be extended by purchasing a 2-year warranty extension. Defective devices covered by the
extended warranty will, during the total manufacturer’s warranty period (i.e. including the original warranty
period), be replaced by Astaro using the 24h up-front replacement service.
For further details please visit the RED Terms of Warranty document:
http://www.astaro.com/sites/default/files/Support/astaro-red-warranty.pdf
Technical Support, Software Updates and Hardware Replacement for Astaro Access Points will be provided
according to the support contract of the Astaro Security Gateway to which the Access Point is connected to.
Standard Support will be provided for all connected Access Points during the period of an active Wireless
Security Subscription. Premium Support will be provided during the period of an active Premium Support
contract of the Astaro Security Gateway.
according to the support contract of the Astaro Security Gateway to which the Access Point is connected to.
Standard Support will be provided for all connected Access Points during the period of an active Wireless
Security Subscription. Premium Support will be provided during the period of an active Premium Support
contract of the Astaro Security Gateway.
A replacement unit will either be a new or reconditioned unit of equivalent or higher value. The customer is only
eligible to receive replacement hardware, if the unit has a valid manufacturer warranty (RED products) or
support services contract. Before shipping any defective unit to Astaro, the customer should first contact Astaro
support in order to get a Return Material Authorization (RMA) number. Statutory warranty claims against the
Astaro Partner remain unaffected.
eligible to receive replacement hardware, if the unit has a valid manufacturer warranty (RED products) or
support services contract. Before shipping any defective unit to Astaro, the customer should first contact Astaro
support in order to get a Return Material Authorization (RMA) number. Statutory warranty claims against the
Astaro Partner remain unaffected.
Please Note: If Astaro does not receive the defective unit back within 14 days of the reported failure, the
customer will be invoiced for the cost of the unit according to the then current price list of Astaro. Astaro also
reserves the right to charge for any missing accompanying materials.
customer will be invoiced for the cost of the unit according to the then current price list of Astaro. Astaro also
reserves the right to charge for any missing accompanying materials.