Dimplex DS7425DLX User Manual

11

PROBLEM

CAUSE

SOLUTION

general
Circuit breaker trips or fuse 

blows when unit is turned on

Short in unit wiring.

Trace wiring in unit.

Improper circuit current rating

Additional appliances may exceed the current rating 

of the circuit breaker or fuse.  Plug unit into another 

outlet or install unit on a dedicated 15 amp circuit.

Unit turns on or off by itself

Remote control has a similar frequency 

to other remotes in the area.

Replace Remote Control

Radio frequency disturbance from out-

side sources.

Replace hand held remote control and receiver board 

where necessary.

Defective circuit board

Replace circuit board

Lights dim in room while the unit 

is on

Unit is drawing close to circuit current 

rating

Move the unit to another outlet or install unit on a dedi-

cated 15 amp circuit

Power cord gets warm

Normal Operation

The power cord may get slightly warm to the touch 

when the heater is on

Defective power cord

Replace power cord if cord gets hot to the touch.

Appearance
Stove does not turn on

Improper operation

Refer to Operation Section

Remote control not initialized to stove

Initialize the remote control

Defective main on/off switch

Replace main on/off switch

Defective remote control

Install new battery into the handheld transmitter.  Re-

configure remote where necessary
Replace remote control circuit board where necessary

Defective remote control switch

Replace remote control switch board

Defective circuit board

Replace circuit board

Loose wiring

Check wiring connections

No incoming voltage from the electrical 

wall socket

Check Fuse/Breaker Panel

Flame Frozen

Defective flame motor

Replace flame motor

Loose wiring

Check wiring connections

Flame not bright or flame not 

visible

Burnt light bulbs

Replace light bulbs

Loose wiring

Check wiring connections

Defective light harness

Replace light harness

Log set dim, not glowing

Burnt light bulbs

Replace light bulbs

Flame Shutter

Defective flame motor

Replace flame motor

Light leaking around the log set

Log set not positioned properly

Check log set for proper fit

Heater
Heater is not turning off

Improper operation

Refer to Operation Section

Defective heater on/off switch

Replace heater on/off switch

Loose wiring

Trace wiring in unit

Defective remote control

Replace remote control

Defective circuit board

Replace circuit board