Petsafe PAC00-12893 User Manual

 www.petsafe.net 21

The answers to these questions should help you solve any problem you have with this system. If 

they do not, please contact the Customer Care Center or visit our website at www.petsafe.net.
My pet is not responding 

• Check to see if the Receiver Collar has been turned on.
• If your range has reduced from the first time you have used it, 

please check to see if the battery is low in either the Handheld 

Transmitter or Receiver Collar.

• Increase the Level Select Switch. Refer to “Find the Best Vibration 

or Static Stimulation Level for Your Pet” for more information.

• Make sure the Receiver Collar’s Contact Points are placed 

snugly against your pet’s skin. Refer to “Fit the Receiver 

Collar” for more information.

• If you notice your operating time dropping to about half 

the original time, your Receiver Collar battery needs to be 

replaced. Contact the Customer Care Center.

• Make sure the Receiver Collar has been charged. For the initial 

charge, be sure to charge it for up to 12 hours. Subsequent 

charges also take up to 12 hours.

• Verify the Receiver Collar has been turned on. Refer to 

“Prepare the Receiver Collar”.

• Refer to “Reset the Receiver Collar.”

1. Turn the Receiver Collar on.
2. Hold the Test Light Contacts to the Contact Points.
3. Press the Bottom Button (dark blue) on the Remote 

Transmitter.

4. The Test Light will flash. Note: At higher Stimulation 

5. Turn the Receiver Collar off.
Save the Test Light for future testing. Note: If the Test Light